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Business Support Senior Specialist
2 weeks ago
Business Support Senior Specialist - HR Service Center Willis Towers Watson Taguig, Philippines Posted 2 days ago Permanent Competitive
Business Support Senior Specialist - HR Service Center
Job Description
The Role
• Perform day-to-day GHRS operations, functions and duties ensuring adherence to service level standards and metrics
• Administer ServiceCentral resolutions based on assigned access and other HR systems-related support
• Assists with maintaining accurate employee records including associate personal files
• Participate in ad hoc projects pertains to Human Resources and/or office-wide issues
• Follow the defined processes in GHRS. Cooperate on focused process efficiency, monitoring of workload and the implementation of the improvement projects
• Identify the potential for better team efficiencies and agree with the leader on their implementation
• Fully responsible for keeping employee data accuracy and privacy
• Facilitate monitoring of team's tasks and accurate entry of completion in trackers
• Sharpen expertise and deep knowledge of the HR issues to gain credibility in different areas
• Enrich the processes and the value added services for the internal customer
• Facilitate professional excellence through quality delivery of GHRS tasks, expertise in the process mapping and the process designing.
Qualifications
The Requirements:
- Bachelor's Degree
- HR Shared Services experience preferred.
- Strong written and verbal communication skills.
- Ability to plan and prioritize workload.
- Ability to use own initiative but work under instruction as required.
- Ability to work as part of a team and alone with a 'can do' attitude.
- Maintain good working relationships with colleagues across HR.
- Ability to provide a high standards of customer care.
- Methodical and organized
- Quick Learner and self-motivated.
- Flexible and adaptable to changes.
- Working knowledge of Excel and Word will be preferred.
- Willing to be assigned on rotating shift and in North America hours.
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