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441473 | Business Application Support Senior Analyst
2 weeks ago
- Administration support (that includes supplier onboarding and vendor extension for Procurement Application) and related master data maintenance in the Production environment.
- Provide front-line support to end user to ensure timely and effective resolution of user issues and queries.
- Perform complex log file analysis to identify root cause of issues.
- Analyze, document and track issues and actions taken throughout the lifecycle of the issue including decisions made, successful and unsuccessful actions taken, and final steps executed for resolution.
- Evaluate documented resolutions, analyze trends, and make recommendations to prevent future occurrences of similar issues.
- Perform design of data models and development of extraction, loading and transformation (ETL) rules based on user requirements.
- Drive service and application improvements that includes early detection of incidents and faster recovery, and automation of repetitive/manual tasks.
- Responsible for generating timely and user-centric reports and analytics to meet business stakeholders needs.
- Analyze KPI Metrics and SLA fulfillment related to annual maintenance service contracts.
- Actively involved in Business Application improvement and other ad-hoc projects as assigned.
- Provide user support during user acceptance tests and post implementation of such projects.
- 3 - 6 years of ERP and other business applications support
- Bachelor's degree in relevant field of study
- Possess strong business process, analytical, and problem-solving skills.
- Good systems and data experience across procurement, finance processes and workflows
- Knowledge and experience of supporting ERP platforms and AMS solutions.
- Good understanding of data structure and SQL query for BI and reporting.
- Self-confident with an ability to accept and respond to challenges in a positive manner.
- Demonstrates strong and effective verbal and written communication skills.
Summary of role requirements:
- Looking for candidates available to work:
- Monday: Morning
- Tuesday: Morning
- Wednesday: Morning
- Thursday: Morning
- Friday: Morning
- More than 4 years of relevant work experience required for this role
- Working rights required for this role
- Expected salary: ₱80,000 per month
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