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Customer Service Supervisor

2 months ago

Manila, National Capital Region, Philippines DoubleDragon Properties Corp. Full time

CUSTOMER SERVICE SUPERVISOR

Hotel 101-Manila

Qualifications:

Candidate must possess a Bachelor's or College Degree in Hospitality and Restaurant Management or any related courseAt least 1-2 years work experience in the same role, or any relevant experienceKnowledge in MS Office applications, OPERA system, and other relevant softwareExcellent communication, customer service, and organizational skills. Duties and Responsibilities:Ensures overall guest experience meets and exceeds expectations of guests on a daily basisIdentifies, plans, and resolves customer concerns and complaintsEnsures all guests feedback and concerns are replied to and resolvedEnsures that all employees adhere to the hotel's service standards and brand promise in order to delight guests, and ensures good customer feedback.