Logistics Customer Service Supervisor

2 weeks ago


Manila, National Capital Region, Philippines Consistent Frozen Solutions Corporation Full time
Lead a team of customer service representatives, handling escalated inquiries and managing daily operations. Collaborate with logistics to ensure timely transportation of goods. Develop customer relationships, monitor service metrics, and implement improvements. Coordinate with teams to align customer service efforts with business goals. Prepare reports on customer service and transportation metrics.

Duties:
  • Lead and manage a team
  • Handle escalated inquiries
  • Monitor and analyze service metrics
  • Develop customer relationships
  • Coordinate with logistics
  • Implement standard operating procedures
  • Prepare regular reports


Qualifications:
  • Bachelor's degree in Business Administration, Logistics, or Supply Chain Management
  • 3-5 years of customer service experience, with at least 2 years in a supervisory role
  • Strong leadership and team management skills
  • Excellent communication abilities
  • Strong problem-solving capabilities
  • Ability to multitask in a fast-paced environment


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