Logistics Customer Service Supervisor
2 weeks ago
Duties:
- Lead and manage a team
- Handle escalated inquiries
- Monitor and analyze service metrics
- Develop customer relationships
- Coordinate with logistics
- Implement standard operating procedures
- Prepare regular reports
Qualifications:
- Bachelor's degree in Business Administration, Logistics, or Supply Chain Management
- 3-5 years of customer service experience, with at least 2 years in a supervisory role
- Strong leadership and team management skills
- Excellent communication abilities
- Strong problem-solving capabilities
- Ability to multitask in a fast-paced environment
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