Logistics Customer Service Supervisor

1 month ago


Manila, National Capital Region, Philippines Consistent Frozen Solutions Corporation Full time
Oversight of customer service team, ensuring timely and efficient transportation of goods, with a focus on customer satisfaction and relationship building, in a fast-paced environment.

Manage a team of customer service representatives, promoting strong leadership and team management skills. Handle escalated customer inquiries and complaints, ensuring resolution and customer satisfaction through proactive communication and problem-solving abilities. Monitor and analyze customer service metrics, implementing improvements as needed to enhance customer experience and operational efficiency. Develop and maintain strong customer relationships through regular communication and alignment with overall business goals. Coordinate with logistics and transportation teams to ensure timely delivery of goods, addressing any transportation-related issues promptly. Implement and maintain standard operating procedures (SOPs) for customer service and transportation coordination. Prepare and present regular reports on customer service and transportation metrics.

Bachelor's degree in Business Administration, Logistics, Supply Chain Management, or a related field. Minimum of 3-5 years of experience in customer service, with at least 2 years in a supervisory role. Experience in transportation planning and logistics coordination is highly desirable. Strong leadership and team management skills, with excellent verbal and written communication abilities. Strong problem-solving and decision-making capabilities, with the ability to multitask in a fast-paced environment.


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