Technical Analyst

2 weeks ago


Manila, National Capital Region, Philippines Sun Life Global Solutions – Philippines Full time
Technical Analyst 1 Technical Analyst 1

As a Technical Analyst 1, you will be working with a team of technical analysts under the direction of the Director, Distributed Computing Services. Your role will be to support the automation process and management of automation tools, ensuring seamless service fulfillment and production environment maintenance.

Main Job Responsibilities
  • Automation Process:
    • Design and implement batch flows
    • Assess the impact of IT environment requests
    • Provide guidance on designing batch requirements
    • Support deployment from test to production region
  • Tools Management:
    • Patch and version upgrades, with post-validation
    • Vendor coordination and licensing
    • Troubleshooting and health checks
    • Access management and reporting
    • Proof of Concepts (POCs)
    • Installations, configurations, and connectivities
Main Job Accountabilities
  • Provide guidance on designing various batch requirements
  • Install, maintain, and provision hardware and software support
  • Patch and version post validations and support
  • Diagnose and provide corrective actions for incident management
  • Troubleshoot and remediate managed tools
  • Provide post-warranty production support
  • Manage and build relationships with internal customers and technical teams
  • Facilitate service requests in response to business and project requirements
  • Manage and build relationships with technology suppliers and manufacturers
Technology Product Experience
  • Microsoft Operating System
  • Unix
  • MS Office Suites
  • Network Essentials
  • Service Now or any Service Ticketing System
Technologies and Configuration Pattern Knowledge
  • Demonstrated advanced knowledge on computer setup and Windows/UNIX technology
  • Tools: Windows/UNIX, Anti-Virus, Winzip, MS Office Suites, WorkLoad Automation, WebUI, Idash, B2B, GoAnywhere, BLAT, GPG, SFTP, WINZIP, Informatica Client, Microsoft SQL Server, SunSystems, Java client
Qualifications
  • Bachelor's degree holder in any IT-related course
  • Minimum 1 year experience on Workload Automation
  • Good written and verbal communications skills
  • Good interpersonal skills and ability to work well with other teams, remaining professional, positive, and patient at all times
Vendor & Customer Management
  • Engage with vendors to manage Data Center product roadmaps/strategies and overall lifecycle impact to SLFs technology architecture, service strategy, and business plan
  • Works with vendor engineering support for new/modified technology, prototypes/pilot/initial implementations, and deployments
General
  • Good reasoning skills with the ability to define problems
  • Willingness to learn
  • Detail-oriented and committed to prompt completion of tasks
  • Thrives in a fast-paced environment


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