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System Analyst

3 months ago

Manila, National Capital Region, Philippines Starbucks Philippines Full time

JOB SUMMARY
This position contributes to Starbucks success by delivering and supporting technology solutions in support of technology initiatives. As a System Analyst you will be a liaison between, and report to the cross-functional team and stakeholders, including programmers, developers, and our 3rd party vendors throughout the project process.

KEY RESPONSIBILITIES

Supports project initiation efforts by assisting in the definition of project scope and the identification/selection of targeted solution(s). Assists project management in the development of work plans, effort estimates, and delivery timelines.Assist with identifying, designing, and implementing new systems and improvements to existing systems.Responsible for gathering and documenting business requirements; consulting with technology to prioritize, develop, and deploy solutions; while coordinating user acceptance testing and business validation.Translate client requirements into highly specified project briefsProactively identifies and effectively assesses improvement opportunities (productivity/efficiency gains, cost savings, etc.)Creates solution designs utilizing user-centric design techniquesPresent proposals to internal clientsWork closely with programmers, developers, testers and a variety of end users to ensure technical compatibility and user satisfactionOversee system implementation including data migration if neededCoordinates issue resolution with vendors and/or cross-functional teams. Provides timely and thorough communication regarding issue status/resolution with end-users and other key stakeholders Provide training and user manuals to users of a new systemKeep up to date with technical and industry developments.Utilizes agile delivery methodologies and participates in scrum teams in the execution of solution delivery projects.Supports solution testing efforts by developing test plans, preparing test environments, performing test execution, and validating test results. Works effectively in a self-directed manner with minimal direction from lead and/or managerLeads smaller streams of work. Interfaces across all organization levels comfortably SKILLS REQUIREDBroad knowledge of hardware, software and programmingThe ability to learn quicklyTeam working skillsA logical approach to problem solvingExcellent analytical skillsGood interpersonal and client-handling skills, with the ability to manage expectations and explain technical detailBusiness awarenessA methodical, investigative and inquisitive mind and attention to detailPresentation skillsExcellent oral and written communication skillsPlanning and negotiating skillsInitiative and self-confidenceAs a systems analyst, you'll be expected to have a working knowledge of technical skills as well as analytical skills. Common technical programs include:SQLAzure Cloud PlatformAzure Logic AppsRest APIJava ScriptMS SQL Management StudioPostmanDatabase DesignMS NAV 2018LS Retail 2016 QUALIFICATIONSMinimum 4 years working experience in IT with at least 2 years of related experience as a Systems AnalystMust have at least 3 full lifecycle implementation of any ERP, Retail and Mobile applicationsProduction support, system maintenance, upgrades, and enhancement delivery experienceProduct definition, solution design, testing, and implementation experienceMust be amenable to a hybrid work set-up (3x in-office)Must be willing to work in Makati City