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Kantata Technical Analyst

3 months ago

Manila, National Capital Region, Philippines Career Connect Full time

In this role, you will be working with Kantata, a Salesforce Platform app and our

core Professional Services Automation tool, and will be responsible for overseeing,

designing, deploying, and maintaining a number of critical developments. Your

work will directly impact the efficiency and effectiveness of our operations teams,

making this a pivotal role within our organization. You will work alongside

Business Analysts, Technical Consultants and directly with business users to help

design, develop, and deploy projects and BAU changes all while learning and

growing your skill set.

As part of the Kantata team, you will ensure changes are delivered in line with the

company's development, change and release processes. In doing so, the successful

candidate will be a key player in major projects with multiple departments and

stakeholders playing an integral role in our systems transformation program.

Design, develop, and maintain developments in Kantata using the Salesforce platform.
Collaborate with various teams to understand requirements and implement solutions.
Document integration processes and maintain up-to-date system diagrams.
Monitor system performance and ensure all functionality functions as expected.
Analyze and troubleshoot systems issues, providing technical support to internal teams.
Provide training and guidance to team members on Kantata and other integration tools.
Collaborate with operational teams around the world as required.
Organizational skills – personal efficiency, time management skills and the ability to prioritize competing demands are key.
Communication skills – Communicates in written, oral, and presentation formats to represent best and express user and organizational requirements to audiences up to mid-level management.
Working as part of a Team – Emotional intelligence, the ability to build relationships and collaborate with others is vital. Encourages and maintains a sense of fun.
Adaptability and Agility – Confident managing activities across more than one project simultaneously. Able to adjust to the unexpected, intelligently and calmly assessing impact and options.
Comfortable working in a fast-paced, dynamic environment with cross-functional teams both internally and externally.
Role model & ethical practice – As a member of the team, you will be expected to demonstrate and lead on the values, initiatives and culture of the organization.
Working with third party software vendors (Kantata) for updates, new features, best practice design principles, and professional services collaboration items as needed
Requirements Must Have:
Salesforce Certification. (certified advanced administrator)
Hands-on experience using and implementing Salesforce Sales Cloud,
Service Cloud and Revenue Cloud.
Custom Development of Flows.
Ideally experienced using change sets and deployment tools such as Gearset.
Demonstrable experience of covering the complete project life cycle, in a structured environment (agile methodology) working in sprints.
Desirable Knowledge of different Salesforce offerings such as, Service Coud, Revenue Cloud, Pardot, DocuSign, Kantata, CPQ and CPQ+
Knowledge of IDEs like VsCode, Workbench, Data Loader, Version Control
Bachelors or Masters Degree in Computer Science, Information Technology or equivalent.
Previous project experience with interfaces between multiple systems.
Previous experience of working across multi-state locations and time zones, within a company that has experience of mergers and acquisitions.
Experience in the technology sector, even better in the professional services world is desirable.
In-depth understanding of the underlying processes that business systems support in a production environment.
Desirable to Have:
SDLC Implementation and Testing
Experience selling Professional Services into the Financial Services Sector
Strong sales methodology and competent in full sales cycle
Kantata Certification
Benefits What Will You Get in Return:
Flexible working opportunities
Career progression and continuous technical and non-technical training
Competitive salary and bonuses
Engaging tech team events and networking opportunities
International travel and generous benefit