Current jobs related to Technical Support Services Analyst - Manila, National Capital Region - Deltek Systems (Philippines), Ltd.

  • Technical Support Analyst

    1 month ago

    Manila, National Capital Region, Philippines Visa Philippines Business Processing Center, Corp. Full time

    Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network,...

  • Technical Support Analyst

    4 weeks ago

    Manila, National Capital Region, Philippines IQVIA SOLUTIONS OPERATIONS CENTER PHILIPPINES, INC. Full time

    Job Summary: Technical Support Specialist required to provide assistance with technical issues and problems, utilizing strong problem-solving skills and technical knowledge. Job Description: Identify and diagnose technical issues and problems, categorize and record reported queries and provide solutions. Support problem identification, advise...

  • Technical Support Analyst

    3 weeks ago

    Manila, National Capital Region, Philippines IQVIA SOLUTIONS OPERATIONS CENTER PHILIPPINES, INC. Full time

    Responsible for providing first-line technical support to employees, resolving software, hardware, and networking issues. The ideal candidate will have excellent customer service skills, strong analytical and problem-solving abilities, and the ability to work in a 24/7 environment.Key Responsibilities:Provide first- and second-level technical support,...

  • Technical Support Analyst

    2 months ago

    Manila, National Capital Region, Philippines IQVIA SOLUTIONS OPERATIONS CENTER PHILIPPINES, INC. Full time

    Job Description Identify and diagnose issues and problems Categorize and record reported queries and provide solutions Support problem identification Advise users on appropriate course of action Monitor issues from start to resolution Escalate, if needed, unresolved problems to a higher level of support Provide essential online security advice and support...

  • Technical Support Analyst

    2 weeks ago

    Manila, National Capital Region, Philippines Optum, a UnitedHealth Group Company Full time

    Join our global organization, Optum, to improve health outcomes by connecting people with care, pharmacy benefits, and resources. Our culture is guided by diversity and inclusion, with talented peers, comprehensive benefits, and career development opportunities. As a Service Desk team member, you'll answer technical issues, diagnose hardware and software...

  • Technical Support Specialist

    3 days ago

    Manila, National Capital Region, Philippines JK Network Services Full time

    Job Title: Technical Support SpecialistJob Summary: We are seeking a highly skilled Technical Support Specialist to join our team at JK Network Services. The successful candidate will be responsible for providing technical support to our clients, ensuring that their IT systems are running smoothly and efficiently.Key Responsibilities:Provide technical...

  • Customer Service Trainer

    3 weeks ago

    Manila, National Capital Region, Philippines Industrial Support Full time

    Job DescriptionAt Industrial Support, we are seeking a highly skilled Customer Service Analyst to join our team.Key Responsibilities:Train and motivate teams to enhance performanceDevelop and implement onboarding programsSet goals and create training materialsResolve customer issues and maintain recordsUtilize strong communication and sales...

  • Bilingual Mandarin Financial Analyst

    3 weeks ago

    Manila, National Capital Region, Philippines Industrial Support Full time

    Job Title: Bilingual Mandarin SR AnalystWe are seeking a highly skilled Bilingual Mandarin SR Analyst to join our team at Industrial Support.Key Responsibilities:Must have a Bachelor's DegreeWith 6 months of desk job experienceMust have knowledge and understanding of Accounts Payable SystemProficient in MandarinAmenable to work onsite and in...

  • Technical Support Analyst

    2 weeks ago

    Manila, National Capital Region, Philippines Optum, a UnitedHealth Group Company Full time

    Optum helps millions live healthier lives by connecting people with care, pharmacy benefits, data and resources. Directly improving health outcomes, our team is guided by diversity and inclusion, with talented peers, benefits and career development opportunities. Make an impact on the communities we serve, advancing health equity on a global scale.Primary...

  • Multilingual Service Desk Analyst

    3 weeks ago

    Manila, National Capital Region, Philippines Recruiter PH Full time

    Job Title: Multilingual Service Desk AnalystAt Recruiter PH, we are seeking a highly skilled and multilingual Service Desk Analyst to join our team. As a Service Desk Analyst, you will be responsible for providing technical support to our clients in the Norwegian language.Key Responsibilities:Provide technical support to clients via phone, email, and...

  • Technical Support

    2 weeks ago

    Manila, National Capital Region, Philippines HCL Technologies Philippines Inc Full time

    Service Desk Analyst – L1 Voice Support* 100% onsite/office reporting in Science Hub Tower or One World Tower, McKinley Hill, Taguig City* Graveyard shift or shifting schedule* Amenable to work 100% onsite and flexible with schedules* Vocational Diploma / Short Course Certificate, Computer Science/Information Technology or equivalent* Good communication...

  • Technical Analyst 4-Support

    4 weeks ago

    Manila, National Capital Region, Philippines Oracle+NetSuite Philippines Full time

    Deliver post-sales support and solutions to Oracle customers, resolving technical and non-technical inquiries via phone and electronic means. Job Description: Resolve post-sales non-technical customer inquiries via phone and electronic means Provide technical support for Electronic Support Services Facilitate customer...

  • Technical Service Support Presales

    2 weeks ago

    Manila, National Capital Region, Philippines Manpower Philippines Full time

    Technical Sales Support Specialist: Provide pre-sales support, customer field visits, technical communication, competitive conversion, and product selection and quotation services to key accounts and projects. Key Responsibilities: Customer field visits and technical communication to identify customer requirements and provide competitive...

  • Technical Solutions Analyst

    4 weeks ago

    Manila, National Capital Region, Philippines Visa Philippines Business Processing Center, Corp. Full time

    What a Technical Solutions, Analyst does at Visa: The Technical Solutions Analyst (Enumeration) is a highly visible and demanding role, responsible for monitoring and reviewing enumeration alerts across the full suite of Visa's risk products. This position is responsible for identification and mitigation of any risk or fraud attack affecting Visa's clients...

  • IT Support Specialist

    3 weeks ago

    Manila, National Capital Region, Philippines Intelligent Technical Solutions (ITS) Full time

    Job Title: System AdministratorIntelligent Technical Solutions (ITS) is seeking a highly skilled and experienced System Administrator to join our team. As a key member of our IT department, you will be responsible for providing top-notch technical support to our clients, ensuring their systems are running smoothly and efficiently.Job Responsibilities:Provide...

  • Business Analyst

    3 weeks ago

    Manila, National Capital Region, Philippines Ryan Tax Services Philippines, Inc. Full time

    Business Analyst Summary: Assist in data analysis, reporting, and population for client projects, requiring strong technical skills and attention to detail.Key Responsibilities:Diligence and Accuracy: Ensure accurate and timely data collection, reconciliation, and analysis for client projects.Communication and Teamwork: Collaborate with Service Delivery...

  • IT Support Specialist

    4 days ago

    Manila, National Capital Region, Philippines Intelligent Technical Solutions (ITS) Full time

    Job Title: System AdministratorDescription:We are seeking a highly skilled System Administrator to join our team at Intelligent Technical Solutions (ITS).The successful candidate will be responsible for providing top-notch technical assistance to our clients, handling a range of tasks from system updates to hands-on troubleshooting.Key Responsibilities:-...

  • Data Analyst Engineer

    3 weeks ago

    Manila, National Capital Region, Philippines JK Network Services Full time

    Job Title: Data Analyst EngineerAt JK Network Services, we are seeking a highly skilled Data Analyst Engineer to join our team. As a Data Analyst Engineer, you will play a crucial role in analyzing industry trends, creating reports, and preparing forecasts to drive business growth.Key Responsibilities:Assess industry trends and create reports to inform...

  • Application Support Analyst

    3 weeks ago

    Manila, National Capital Region, Philippines Deltek Systems (Philippines), Ltd. Full time

    Deltek is seeking a customer service representative to provide prompt, professional, and helpful support to customers via phone, chat, and email. Key Responsibilities: Respond to customer inquiries in a timely and professional manner. Document all customer interactions via Deltek's case tracking system. Utilize basic troubleshooting skills and product...

  • Support Specialist

    1 day ago

    Manila, National Capital Region, Philippines Nityo Infotech Services Philippines Full time

    Nityo Infotech Services Philippines is HiringJob Title: Service DeskLocation: Not SpecifiedSet up: HybridSalary: 30,000Job Details:• At least 1 to 2 years experience in Technical Support.• Experience in any ticketing tool.• Experience on support of android tablet

Technical Support Services Analyst

3 months ago

Manila, National Capital Region, Philippines Deltek Systems (Philippines), Ltd. Full time
Position Responsibilities :Responds to incoming support requests in a prompt, professional and helpful manner.Clearly documents all customer interactions via Deltek's case tracking system based on current policies and procedures.Utilizes basic troubleshooting skills, fundamental product knowledge and knowledge base to resolve low to moderately complex support tickets. Contributes to knowledge base content creation. Proactively seeks assistance from peers and senior level analysts for support requests that are outside current skill set and/or where the customer is reporting a higher severity issue. Effectively manages and escalates issues towards eventual resolution within agreed upon SLA's. Follows documented case handling guidelines with moderate coaching\supervision.Exceed customer expectations by providing world class customer service.Demonstrates ability to multitask and effectively organize tasks based on priority. Qualifications : Basic to advanced knowledge of customer service principals.Basic to advanced technical knowledge needed to provide entry level support. SQL Server experience required, Oracle preferred but not required.Basic to advanced knowledge of primary product responsibility. Previous experience providing high quality customer service via multiple channels, including phone, chat and email.Perform job requirements with little to moderate coaching/supervision. Ability to work well in a team environment, specifically working closely with team leaders and mentors to grow product, technical and business knowledgeAbility to provide clear, concise information via a variety of channels to Deltek customers. Positive, motivated, self-starter Work Schedule:This position requires Saturday and Sunday shifts.Weekly schedule would either be Thursday - Monday or Friday - Tuesday.Must be flexible to handle 4 days by 11 hour or 5 day by 9 hour shifts.Hybrid Work Set up