Global App Commercial Desk Specialist

17 hours ago


Manila, National Capital Region, Philippines Eteam Workforce Private Corporation Full time
Job Title: Global App Commercial Desk

At Eteam Workforce Private Corporation, we are seeking a highly skilled and experienced professional to join our team as a Global App Commercial Desk representative. As a key member of our sales support team, you will play a crucial role in ensuring the success of our enterprise app sales operations.

Responsibilities:
  • Serve as the primary point of contact for Enterprise Advocates, Loyalty Advocates, EDO analysts, and Marketplace Partners, providing timely and effective support with app questions during the sales cycle.
  • Ensure all non-standard discounts have been approved by the relevant authorities, maintaining the highest level of integrity and compliance.
  • Advise Enterprise Advocates, Loyalty Advocates, EDO Analysts, and other sales support team members on general app process and policies, fostering a culture of knowledge sharing and collaboration.
  • Partner with cross-functional teams, including Deal Desk and other groups, to support the sales cycle and drive business growth.
  • Collaborate with content managers and business process analysts to create process documentation for the App Commercial Desk, ensuring seamless operations and continuous improvement.
  • Provide user feedback to technical teams in cases of unusual system behavior or testing phases of new technologies, contributing to the enhancement of our internal app sale operations.
  • Offer comprehensive feedback to Marketplace Partners on non-standard deal pipeline, ensuring alignment and mutual understanding.
Qualifications:
  • Must have experience in sales, either international or with shared services.
  • Good customer service experience, particularly with stakeholders and marketplace partners.
  • Ability to join video chats daily to support stakeholders, peers, management, customers, and partners.
  • Outstanding verbal and written communication skills.
  • High proficiency in Excel, including creating ad hoc formulas.
  • Working knowledge of Confluence and sales service desk tools, with Salesforce experience being a plus.
  • At least one year of experience providing direct customer support.
  • Strong sense of ownership for resolving support requests.
  • Strong customer service background, ability to work under tight deadlines, and balance multiple deal support requests.


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