Global App Commercial Desk Specialist
17 hours ago
At Eteam Workforce Private Corporation, we are seeking a highly skilled and experienced professional to join our team as a Global App Commercial Desk representative. As a key member of our sales support team, you will play a crucial role in ensuring the success of our enterprise app sales operations.
Responsibilities:- Serve as the primary point of contact for Enterprise Advocates, Loyalty Advocates, EDO analysts, and Marketplace Partners, providing timely and effective support with app questions during the sales cycle.
- Ensure all non-standard discounts have been approved by the relevant authorities, maintaining the highest level of integrity and compliance.
- Advise Enterprise Advocates, Loyalty Advocates, EDO Analysts, and other sales support team members on general app process and policies, fostering a culture of knowledge sharing and collaboration.
- Partner with cross-functional teams, including Deal Desk and other groups, to support the sales cycle and drive business growth.
- Collaborate with content managers and business process analysts to create process documentation for the App Commercial Desk, ensuring seamless operations and continuous improvement.
- Provide user feedback to technical teams in cases of unusual system behavior or testing phases of new technologies, contributing to the enhancement of our internal app sale operations.
- Offer comprehensive feedback to Marketplace Partners on non-standard deal pipeline, ensuring alignment and mutual understanding.
- Must have experience in sales, either international or with shared services.
- Good customer service experience, particularly with stakeholders and marketplace partners.
- Ability to join video chats daily to support stakeholders, peers, management, customers, and partners.
- Outstanding verbal and written communication skills.
- High proficiency in Excel, including creating ad hoc formulas.
- Working knowledge of Confluence and sales service desk tools, with Salesforce experience being a plus.
- At least one year of experience providing direct customer support.
- Strong sense of ownership for resolving support requests.
- Strong customer service background, ability to work under tight deadlines, and balance multiple deal support requests.
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Global App Commercial Desk Specialist
1 day ago
Manila, National Capital Region, Philippines Eteam Workforce Private Corporation Full timeJob Title: Global App Commercial DeskAre you a sales professional looking for a new challenge? Do you have experience working with enterprise clients and supporting sales teams?About the Role:We are seeking a highly skilled and experienced sales support professional to join our Global App Commercial Desk team. As a key member of our team, you will be...
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