Global App Commercial Desk Specialist
1 day ago
Are you a sales professional looking for a new challenge? Do you have experience working with enterprise clients and supporting sales teams?
About the Role:We are seeking a highly skilled and experienced sales support professional to join our Global App Commercial Desk team. As a key member of our team, you will be responsible for providing exceptional customer service and support to our enterprise clients, as well as working closely with our sales teams to ensure successful sales cycles.
Key Responsibilities:- Provide point of contact support to Enterprise Advocates, Loyalty Advocates, EDO analysts, and Marketplace Partners with app questions during the sales cycle.
- Ensure all non-standard discounts have been approved by the proper Atlassian or Marketplace Partner authority.
- Advise Enterprise Advocates, Loyalty Advocates, EDO Analysts, and other sales support team members on general app process and policies.
- Partner with cross-functional teams, including Deal Desk and other groups, to support the sales cycle.
- Partner with content managers and business process analysts to create process documentation for the App Commercial Desk.
- Provide user feedback to technical teams in cases of unusual system behavior or any testing phase of new technologies that will support Atlassian's internal app sale operations.
- Provide comprehensive feedback to Marketplace Partners on non-standard deal pipeline.
- Must have experience with sales (international or with shared services).
- Good customer service experience, especially with stakeholders and marketplace partners.
- Must have the ability and willingness to join video chats daily to support stakeholders, peers, management, customers, and partners.
- Outstanding verbal and written communication skills.
- Must be highly proficient in Excel, including creating ad hoc formulas.
- Working knowledge of Confluence and sales service desk tools (salesforce experience is a plus).
- Must have at least one year of experience providing direct customer support.
- Strong sense of ownership for resolving support requests.
- Strong customer service background, ability to work under tight deadlines, and balance many deal support requests.
We offer a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are a motivated and experienced sales support professional looking for a new challenge, please submit your application today.
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