IT Support/Service Desk

2 weeks ago

Manila, National Capital Region, Philippines Emapta Full time

Be the First Line of IT Defense—Support Clients, Not Burnout

Are you looking for an IT Support/Service Desk role where work-life balance isn't just a buzzword but a reality? In our client's IT services company, they're committed to fostering a supportive, flexible work environment that allows you to thrive both professionally and personally. As the first line of response for IT support requests, you'll handle phone and email inquiries from small business clients, using remote access tools to troubleshoot and resolve issues. From start to finish, you'll liaise directly with clients to ensure smooth resolutions—without taking work home with you. If you're ready to excel in IT support while still having time for what matters most, this is your perfect fit

Pioneer Your Path in Cutting-Edge Tech

Employment Type: Full-time

Shift: Day Shift, Mon - Fri 06:00 AM - 03:00 PM

Work Setup: Onsite, Ortigas

Empower Change: Your Daily Tech Odyssey

Serve as the first line of response for phone and email IT support requests from small business clientsTroubleshoot and resolve issues using remote access tools on Windows computersLiaise with clients directly from issue lodgement to resolutionSet up and provide basic support for Microsoft Windows and Office 365 desktop applications (Word, Excel, Outlook, hardware support)Set up new user accounts and provide onboarding information to new usersPerform basic network troubleshootingProvide limited server supportLiaise with suppliers for additional supportTriage issues based on severity and escalate promptly when requiredIdentify potential problems for clients through proactive monitoring and system checksProvide additional IT assistance to clients as directed by management, including assigned project workCrafting Excellence: Your Key AttributesAt least 2 years of Technical Support experience from an Australian Telecommunications campaign.College graduate or at least completed 2nd year of college, preferably in Computer Science.Excellent English communication skills, both written and spoken.Familiarity with Microsoft Windows and Office desktop applications (specifically Word, Excel, Outlook).Experience with an IT helpdesk ticketing system.Strong motivation to learn more about IT and the ability to self-learn over extended periods.2 years of IT experience with an Australian account.Balance Achieved: Tech-Forward Perks and MoreHMO coverage upon regularizationCompetitive PackageDay shift schedulePrime office location (Ortigas)Unlimited opportunities for employee referral incentives across the organizationStandard government and Emapta benefitsTotal of 20 annual leaves to be used on your own discretionFun engagement activities for employeesMentorship and exposure to global leaders and teamsUpskilling through Emapta AcademyCareer growth opportunitiesDiverse and supportive work environmentGet to Know the Masters of Technological Brilliance and Creativity

An Australian technology services company, our client boasts over a decade of expertise in crafting and implementing cutting-edge technology solutions for some of the nation's most prosperous businesses. Focused on empowering clients to swiftly implement intelligent technological solutions, our client addresses challenges and propels businesses towards their objectives. Rooted in innovation and technical prowess, the company embraces change under visionary leadership, translating inventive concepts into tangible actions and measurable outcomes. Become a part of our client's team, where collaboration with exceptional technical experts, continuous engagement with technology trends through conferences and educational events, and involvement in projects reshaping business success await you.

Who are we?

Discover a world of possibilities at Emapta, where your career takes flight in stability and growth. Join a team that thrives on camaraderie, supporting each other to achieve excellence together. Experience the satisfaction of being recognized for your contributions with competitive compensation packages that reflect your skills and commitment. Immerse yourself in a positive work culture that encourages collaboration, innovation, and personal development. We provide you with the platform for your success, empowering you to reach new heights in a supportive and inclusive environment.

With a wide roster of international clients from various industries and a proven track record of success, Emapta offers a stable foundation for your career. Team up with like-minded professionals who are passionate about making a meaningful impact through premium global opportunities at your fingertips. Apply now and create a better future with us.

#EmaptaExperience

  • Global IT Service Desk

    1 month ago

    Manila, National Capital Region, Philippines IT by Design Philippines Inc. Full time

    About the roleWe are looking for a talented Global IT Service Desk Analyst to join our team at IT by Design Philippines Inc. in Bonifacio Global City, Taguig City, Metro Manila. As a full-time, on-site IT support specialist, you will be responsible for providing high quality end user support and resolving a wide range of technical issues for our global...

  • Global Service Desk Analyst

    2 weeks ago

    Manila, National Capital Region, Philippines IT by Design Philippines Inc. Full time

    About the roleWe are looking for a talented Global IT Service Desk Technician to join our team at IT by Design Philippines Inc. in Bonifacio Global City, Taguig City, Metro Manila. As a full-time, on-site IT support specialist, you will be responsible for providing high quality end user support and resolving a wide range of technical issues for our global...

  • IT Service Desk Analyst

    4 weeks ago

    Manila, National Capital Region, Philippines ESOL IT SERVICES INC. Full time

    Technical Helpdesk Analyst Join our team as a Technical Helpdesk Analyst and play a key role in providing exceptional technical support to our customers. Responsibilities: Troubleshoot hardware, software, and network operating problems via phone and collaborate with technical resources to ensure resolution. Utilize knowledge of information...

  • IT Service Desk Analyst

    4 weeks ago

    Manila, National Capital Region, Philippines ESOL IT SERVICES INC. Full time

    Locations : Pasay & CebuDESCRIPTIONTechnical Helpdesk Analyst may perform one or more of the following:Troubleshoots via the phone hardware, software, and network operating problems and involves technical resources to ensure resolution.Applies understanding and knowledge of information systems products and services to assist users.Identifies, investigates...

  • Service Desk Analyst

    2 weeks ago

    Manila, National Capital Region, Philippines ESOL IT SERVICES INC. Full time

    Locations: Pasay Work Set Up: OnsiteWork Type: Contractual - 6 monthsDESCRIPTIONTechnical Helpdesk Analyst may perform one or more of the following:Troubleshoots via the phone hardware, software, and network operating problems and involves technical resources to ensure resolution.Applies understanding and knowledge of information systems products and...

  • Service Desk Support L1

    1 week ago

    Manila, National Capital Region, Philippines Unison Solutions Delivery, Inc. Full time

    About the roleJoin the dynamic team at Unison Solutions Delivery, Inc. as a Service Desk Support L1. This full-time position is based in Bagong Ilog, Pasig City Metro Manila and will play a crucial role in providing first-line IT support to our valued clients.What you'll be doingRespond to and log incoming support requests from users via phone, email, and...

  • Service Desk Analyst

    1 week ago

    Manila, National Capital Region, Philippines BCS Technology Full time

    A Service Desk Analyst plays a crucial role in providing technical support and assistance to users within an organization. Their primary responsibility is to address and resolve IT-related issues, inquiries, and requests from employees or users. The role involves a combination of technical expertise, strong communication skills, and a customer-centric...

  • IT Service Desk

    1 month ago

    Manila, National Capital Region, Philippines ProbeGroup Philippines, Inc. Full time

    Job Summary:The Service Desk serves as the first level of IT support for all Probe users by receiving incidents and service requests through a variety of channels (such as phone, chat, email and ticketing system) and taking theappropriate steps to resolve the users' concerns. Main Responsibilities:Receive and respond to Probe users' calls, chats, emails and...

  • IT Administration and Service Desk Specialist

    2 weeks ago

    Manila, National Capital Region, Philippines Hellmann Shared Service Center Inc. Full time

    About the Position:Join Hellmann's dynamic Information Technology (IT) Admin and Service Desk Team We are seeking a creative and technically skilled IT Administration and Service Desk Specialist to support our Asia Pacific organization. Your role will be crucial in ensuring that end users can access and utilize the hardware and software they need to perform...

  • Service Desk Engineer

    2 months ago

    Manila, National Capital Region, Philippines Satellite Office Full time

    SERVICE DESK ENGINEER Work for our global clients and immerse in our rich and diverse company culture where you can thrive, grow and just be aweSOme Apply now and discover the Satellite Office Candidate Experience – recognized as one of BEST among BPO companies worldwide. WHAT IS A SERVICE DESK ENGINEER?Our awesome client a company based in Australia is...

  • IT Service Desk Specialist

    3 days ago

    Manila, National Capital Region, Philippines Ezy Service Centre Corporation Full time

    Overview:The IT Service Desk Specialist is responsible for providing technical support to clients, ensuring the smooth operation of their IT systems and networks. This role involves troubleshooting technical issues, resolving hardware and software problems, and providing user support.Your priority will be to ensure timely and effective solutions in line with...

  • Service Desk Supervisor

    2 months ago

    Manila, National Capital Region, Philippines H2 Software Consulting Services Inc. Full time

    Responsibilities:Lead a team to ensure timely resolution of technical issues.Manage service desk operations including ticket management and escalation.Provide technical guidance and mentorship to team members.Collaborate with IT teams to maintain infrastructure and systems.Analyze metrics and implement improvements for service delivery.Resolve complex...

  • IT Service Desk

    2 weeks ago

    Manila, National Capital Region, Philippines Micropinnacle Technology Corporation Full time

    HIRING – Service Desk Job Brief:Our company is looking for a Service Desk who will act as a communications center that provides a single point of contact (SPOC) between a company, its customers, employees, and business partners. He or she will provide first level support for response and resolution of customers incident. The candidate we are looking for...

  • L1 Service Desk/ IT Technical Support

    3 weeks ago

    Manila, National Capital Region, Philippines Q2 HR Solutions Inc. Full time

    Job Responsibilities: • Incident Triage and Logging: Efficiently categorize and log IT service tickets, ensuring accurate tracking and resolution. • Level 1 Incident Management: Provide initial assessment and resolution of IT incidents, escalating complex issues to higher-level teams as necessary. • Customer Service: Deliver exceptional customer...

  • Service Desk Analyst

    1 month ago

    Manila, National Capital Region, Philippines White & Case Global Operations Center Manila Full time

    Duties and Accountabilities:First line telephone technical support, answering support queries via phone, email, and remotely site computers.Responsible for ensuring accurate processing of new accounts and modification of employee accounts.Maintain a high degree of customer service for all support queries and adhere to all service management and client...

  • IT Service Desk Support

    3 weeks ago

    Manila, National Capital Region, Philippines Orbis Business Solutions Inc. Full time

    The Service Desk is the central contact point for the Operation for all IT related topics. We handle all incoming Tickets and Requests, solve those we can or dispatch it to the correct teams. The Services we mainly cover are endpoints (client computers and devices), manage user accounts and troubleshoot errors on computers, RDP sessions, applications...

  • IT Helpdesk/ Service Desk

    1 week ago

    Manila, National Capital Region, Philippines My Offshore Team Full time

    Our client is a strategic business Solution Provider focused on the delivery of professional services and applications. With over 25 years' experience in the information technology industry.The role is Level 1 Helpdesk Support Technician. You will provide first level contact and convey resolutions to customer issues, properly escalate unresolved queries to...

  • Service Desk Agent

    1 month ago

    Manila, National Capital Region, Philippines Nezda Technologies, Inc. Full time

    Service Desk AgentMetro Manila (Onsite) Handle E-mails, Calls and Chat related to application issues faced by clients within SLA; and at times will handle desktop, hardware, software, access issues. Create issue tickets by logging all pertinent information with utmost Quality and precision. Identify the exact issue through effective probing and paraphrasing....

  • Senior IT Service Desk Specialist

    3 days ago

    Manila, National Capital Region, Philippines Ezy Service Centre Corporation Full time

    Overview:As a Senior IT Service Desk Specialist, you will be responsible for providing high-level technical support and strategic guidance to our clients, ensuring their IT systems and networks run efficiently. This senior role involves managing complex troubleshooting tasks, overseeing escalations, and delivering advanced IT solutions. Experience with...

  • IT Service Desk Analyst

    2 weeks ago

    Manila, National Capital Region, Philippines AVALOQ Philippines Operating Headquarters Full time

    Company DescriptionFounded and headquartered in Switzerland, Avaloq is continuously expanding its global footprint with around 2,500 colleagues in 10 countries, and more than 160 clients in 35 countries. We are an industry-leading provider of wealth management technology and services for financial institutions around the world, including private banks and...