Current jobs related to Senior IT Service Desk Specialist - Manila, National Capital Region - Ezy Service Centre Corporation

  • Help Desk Support Specialist

    3 weeks ago

    Manila, National Capital Region, Philippines iSupport Worldwide Full time

    We are seeking a Help Desk Support Specialist to join our team.This role involves handling technical and customer service skills to resolve IT issues via phone, email, or helpdesk tickets.Key responsibilities include:Troubleshooting common IT problems and having a working knowledge of day-to-day operating environments and available tools.Performing basic...

  • Service Desk Analyst

    4 weeks ago

    Manila, National Capital Region, Philippines IT by Design Philippines Inc. Full time

    Responsibilities:Desktop operating system maintenance, troubleshooting, and diagnosisDesktop connectivity troubleshootingApplication installation and supportPrinter installation and supportClient VPN installation and supportO365 Administration SupportDesktop antimalware administration and resolutionActive Directory user management and troubleshooting...

  • Service Desk Analyst

    3 weeks ago

    Manila, National Capital Region, Philippines IT by Design Philippines Inc. Full time

    Summary: Desktop maintenance, troubleshooting, and support, including Active Directory and Office 365 administration, with a focus on excellent communication skills and night shift work.Responsibilities:Desktop operating system maintenance, troubleshooting, and diagnosisDesktop connectivity troubleshootingApplication installation and supportPrinter...

  • IT Service Desk

    3 weeks ago

    Manila, National Capital Region, Philippines Collabera Technologies Private Limited Inc. Full time

    Job Summary: Technical Support Specialist required to manage customer inquiries, provide solutions, and deliver exceptional customer experience in a hybrid setup.About the Role: We are seeking a highly skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for managing customer inquiries, providing...

  • Service Desk Specialist

    4 weeks ago

    Manila, National Capital Region, Philippines Nityo Infotech Services Philippines Full time

    Job Title: Service DeskWe are seeking a highly skilled and experienced Service Desk professional to join our team at Nityo Infotech Services Philippines.Job Summary:The successful candidate will be responsible for providing technical support to our clients, resolving issues, and ensuring a high level of customer satisfaction.Key Responsibilities:Provide...

  • Service Desk Analyst

    1 month ago

    Manila, National Capital Region, Philippines Wipro Philippines Inc. Full time

    Job Summary: The Service Desk Analyst is the primary point of contact for B2B users, responsible for troubleshooting end-user issues and providing customer service in line with Wipro's Service Desk objectives. The Service Desk Analyst will be responsible for: Providing primary user support and customer service Responding to queries from all...

  • Help Desk Support Specialist

    3 weeks ago

    Manila, National Capital Region, Philippines iSupport Worldwide Full time

    Join our fast-growing team to unleash possibilities. As a Help Desk Support Specialist, you will handle technical and customer service tasks, troubleshoot common issues, and provide best-in-class service to our partner clients. Key responsibilities include: Resolving Tier 1 help desk escalations through internal ticketing systems.Troubleshooting common IT...

  • Service Desk Analyst

    4 weeks ago

    Manila, National Capital Region, Philippines LEX iSolutions Philippines Full time

    Job Title: Service Desk AnalystWe are seeking a highly skilled Service Desk Analyst to join our team at LEX iSolutions Philippines. As a Service Desk Analyst, you will be responsible for assessing and optimizing the performance of our end-user IT systems and software.Key Responsibilities:Testing and analyzing IT system and software performance to identify...

  • Service Desk Supervisor

    4 weeks ago

    Manila, National Capital Region, Philippines H2 Software Consulting Services Inc. Full time

    Lead a team to resolve technical issues and improve service delivery. Key responsibilities include managing service desk operations, providing technical guidance, collaborating with IT teams, and analyzing metrics for improvement. The ideal candidate has 1+ years of leadership experience in service desk or desktop support, strong troubleshooting skills, and...

  • L1 Service Desk Analyst

    1 month ago

    Manila, National Capital Region, Philippines HCL Technologies Philippines Inc Full time

    HCL Tech is seeking a Service Desk Analyst to provide voice support for one of its clients. The ideal candidate will have excellent English communication skills and experience in BPO. Job Summary: We are looking for a highly skilled Service Desk Analyst to join our team. The successful candidate will be responsible for providing voice support to our...

  • Service Desk Supervisor

    3 weeks ago

    Manila, National Capital Region, Philippines H2 Software Consulting Services Inc. Full time

    Job Summary: Lead a team to resolve technical issues, manage service desk operations, provide technical guidance, collaborate with IT teams, analyze metrics, resolve complex issues, and ensure customer satisfaction.Responsibilities:Lead a team to ensure timely resolution of technical issues.Manage service desk operations including ticket management and...

  • Service Desk Analyst

    4 weeks ago

    Manila, National Capital Region, Philippines LEX iSolutions Philippines Full time

    Service Desk Analyst Job DescriptionWe are seeking a highly skilled Service Desk Analyst to join our team at LEX iSolutions Philippines. As a Service Desk Analyst, you will be responsible for providing exceptional IT support to our clients and personnel.Key Responsibilities:IT System Analysis: Test and analyze IT system and software performance to identify...

  • Service Desk Analyst

    3 weeks ago

    Manila, National Capital Region, Philippines Wipro Philippines Inc. Full time

    The purpose of this role is to be the first point of contact for B2B users who call Wipro Service Desk to troubleshoot end user issues. Responsibilities include primary user support, customer service, and responding to queries from all calls, portal, emails, and chats. The role also involves learning client applications and processes, following standard...

  • Service Desk Analyst

    1 month ago

    Manila, National Capital Region, Philippines Asurion Full time

    As a Service Desk Analyst, you will provide first-level IT support to end-users, resolving incidents and fulfilling service requests in a timely and efficient manner. Provide 24/7/365 first-level IT support, working with end-users to resolve incidents and fulfill service requests. Achieve individual and team goals, including quality and...

  • Multilingual Service Desk Specialist

    4 weeks ago

    Manila, National Capital Region, Philippines Recruiter PH Full time

    Job Title: Multilingual Service Desk AnalystAt Recruiter PH, we are seeking a highly skilled and multilingual Service Desk Analyst to join our team. As a Service Desk Analyst, you will be responsible for providing exceptional customer service and technical support to our clients.Key Responsibilities:Provide technical support and troubleshooting for clients...

  • Service Desk Analyst

    4 weeks ago

    Manila, National Capital Region, Philippines LEX iSolutions Philippines Full time

    Job Title: Service Desk AnalystWe are seeking a highly skilled Service Desk Analyst to join our team at LEX iSolutions Philippines. As a Service Desk Analyst, you will be responsible for providing exceptional IT support to our clients and personnel, ensuring that their IT systems and software are running smoothly and efficiently.Key Responsibilities:Testing...

  • Multilingual Service Desk Specialist

    4 weeks ago

    Manila, National Capital Region, Philippines Recruiter PH Full time

    Job Title: Multilingual Service Desk AnalystAre you a skilled communicator with a passion for IT and customer service? We are seeking a highly motivated and detail-oriented Multilingual Service Desk Analyst to join our team at Recruiter PH.Job Summary:We are looking for a talented individual to provide exceptional customer service and technical support to...

  • IT Service Desk Analyst

    1 month ago

    Manila, National Capital Region, Philippines HCL Technologies Philippines Inc Full time

    HCL Tech is seeking an L1 Level Service Desk Analyst to join their team. This role requires excellent English communication skills and a strong understanding of software and hardware applications. **Job Summary:** We are looking for a highly skilled Service Desk Analyst to provide top-notch support to our clients. **Job Title:** Service Desk Analyst –...

  • Deal Desk Specialist

    1 month ago

    Manila, National Capital Region, Philippines KMC Solutions Full time

    Deal Desk Specialist job involves working with Global Sales and Channel & Alliances teams to structure and manage deals, ensuring customer satisfaction and aligning sales objectives with business growth. The ideal candidate will be responsible for proactively working with internal stakeholders to ensure deal structures are built in accordance with internal...

  • Service Desk Analyst

    3 weeks ago

    Manila, National Capital Region, Philippines Wipro Philippines Inc. Full time

    First point of contact for B2B users with Wipro Service Desk to troubleshoot end user issues.Responsibilities:Primary user support and customer service:Respond to queries from calls, portal, emails, chats.Become familiar with each client and their applications/processes.Learn fundamental operations of commonly-used software, hardware, and equipment.Follow...

Senior IT Service Desk Specialist

2 months ago

Manila, National Capital Region, Philippines Ezy Service Centre Corporation Full time

Overview:
As a Senior IT Service Desk Specialist, you will be responsible for providing high-level technical support and strategic guidance to our clients, ensuring their IT systems and networks run efficiently.
This senior role involves managing complex troubleshooting tasks, overseeing escalations, and delivering advanced IT solutions.
Experience with managed IT services is essential, and proficiency in ConnectWise Manage and ConnectWise Control is preferred.
You will work closely with junior technicians and management, contributing to both daily operations and long-term IT strategies.


Key Responsibilities:
Network and Infrastructure Support:

• Lead in configuring and troubleshooting advanced network and infrastructure issues, including switches, firewalls, and VPNs.

• Oversee the management of network architecture, ensuring optimal performance, security, and scalability.

System Support:

• Provide advanced support for Microsoft 365, Windows 10/11, Apple devices, mobile devices, and printers.

• Install, configure, and maintain operating systems, business applications, and enterprise-level software.

• Lead the setup and management of new users, user exit processes, and complex system integrations.

Application and Cloud Support:

• Manage and troubleshoot application faults, working closely with vendors to resolve critical issues.

• Assist in the deployment and optimization of cloud-based services, such as Azure and AWS.

• Provide leadership in managing the roll-out of new software or system upgrades.

Telephony Support:

• Oversee support for VOIP telephony systems, including 3CX and Microsoft Teams, ensuring optimal functionality across systems.

• Manage complex call routing, user configurations, and troubleshoot voice/video conferencing issues.

Remote Support:

• Utilize remote management tools such as ConnectWise Manage and ConnectWise Control to diagnose and resolve technical issues for clients.

Client Management:

• Serve as the senior point of contact for escalated technical issues, ensuring efficient and effective resolutions.

• Build and maintain strong client relationships, providing tailored IT recommendations and strategic insights.

• Deliver comprehensive IT support reports and ensure proactive communication with clients on system health and improvements.

Documentation and Leadership:

• Document complex technical procedures, troubleshooting steps, and contribute to internal knowledge bases.

• Mentor junior technicians, providing guidance and training on advanced support
techniques.

• Lead by example in maintaining accurate and up-to-date client interaction records, ensuring compliance with industry standards.

Key Skills:

• 5+ years of experience in IT support, preferably within a managed IT services environment.

• Strong technical proficiency in networking, operating systems, and enterprise applications.

• Proficiency in ConnectWise Manage and ConnectWise Control is highly desirable.

• Experience with cloud services such as Azure and AWS is preferred.

• Strong understanding of cybersecurity principles, data protection regulations, and industry best practices.

• Exceptional problem-solving skills, with the ability to resolve complex technical issues.

• Advanced communication skills, with an ability to explain technical concepts to non-technical clients.

Qualifications:

• Bachelor's degree in Computer Science, Information Technology, or a related field.

• Certifications such as CompTIA A+ or Network+, Microsoft Certified Solutions Expert (MCSE), or other relevant qualifications.

• ITIL certification or equivalent is a plus.

About our Client:
Our client is a leading Australian managed IT service provider, dedicated to delivering high-quality, reliable, and cost-effective IT solutions.
With a strong blend of enterprise-grade cloud technologies, technical expertise, and personalized support, our client offers world-class IT services tailored to meet the needs of businesses across Australia and internationally.

About ESC:
ESC is an Australian BPO operating in the Philippines and Vietnam since 2010.
We specialize in empowering small and medium-sized enterprises by leveraging our management expertise and the skills and commitment of our dedicated Filipino team.
Our vision is to become a trusted partner for businesses by offering tailored outsourcing solutions that help clients achieve their goals. At the same time, we foster a supportive, engaging workplace that promotes long-term career growth for our team.
ESC is proud to be an equal opportunity employer. We celebrate diversity and are committed to maintaining an inclusive and respectful workplace for all employees