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Customer Service Specialist

2 months ago

Manila, National Capital Region, Philippines JT International S.A. Full time

We are JTI, Japan Tobacco International, a global leader in the tobacco industry, present in 130 countries. Our business is built on innovation, creating new and better products for consumers to choose from. But our business is also about our people, their talent, and their potential. We believe that when they are free to be themselves and given the opportunity to grow, travel, and develop, amazing things can happen.

That's why our employees, from around the world, choose to be a part of JTI. We've been awarded Global Top Employer status, ten years running, and 80% of our employees feel happy working at JTI. Our company culture is built on diversity, inclusivity, and a commitment to our people's well-being.

Global Supply Chain & Customer Service Specialist

This role is responsible for handling operations under GBS scope of activities, including finished, semi-finished, and raw materials, to supply to JTI markets and domestic & 3rd Party Partners. The position supports the Customer Service and Supply Chain processes effectively and efficiently in SAP ECC, IBP, MyJTI, and Transportation Modules.

The Global Supply Chain & Customer Service Specialist acts as a link between factories, suppliers, customers, and markets, as well as logistics partners, in accordance with JTI policies and procedures. This role requires strong communication and problem-solving skills, with the ability to analyze business impact and propose potential solutions.

Key Responsibilities:
  • Coordinate the phase-in and phase-out of the portfolio for designated markets / customers.
  • Maintain the Master Data (customer/material master).
  • Apply the in-place demand change process regarding production requirement changes.
  • Process Sales and Purchase Orders within SAP ECC/IBP and ensure all parameters are correct and executed in a timely manner.
  • Ensure continuous supply and process shipments of commodities minimizing write-offs.
  • Process the shipments in the Transportation Module and monitor the delivery of the agreed quantity of goods to the final destination timely.
  • Liaise with the forwarders/carriers for transport document establishment.
  • Establish SAP documentation such as order confirmation, proforma invoices, packing list, export invoices, delivery note, issuance of credit and debit memos, authorization request.
  • Establish non-SAP documentations such as certificate of origin, freshness certificate, and ensure certification and legalization as per markets or customers requirements.
  • Ensure own back up materials is kept up to date, monitor hand over business activities prior planned absences, handle back up as per agreed scope.
  • React swiftly to any business changes: taxation change, regulation, embargo, etc.
  • Analyze business impact, investigate and propose potential solutions and work on resolution / improvement.
  • Support queries/questions from internal & external auditors.
  • Review and comment J-SOX reports embedded in the Company's O2C, P2P and Inventory Management mega processes related to Supply Chain/Customer Service processes.
  • Create company service related purchase orders as recorded.
  • Ensure goods receipts (GR) are posted accurately and timely upon confirmation of service.
  • Support other departments on Vendor's payment by identifying and solving potential issues.
  • Collaborate with Finance for any related to Accounts Receivable/Accounts Payable, Credit and Collection and FP&A matters and month/quarter/year end closing.
  • Check and approve or reject the release of blocked invoice documents from 3rd party/interco suppliers.
  • Support monthly and quarterly exercise for GR/IR clearing and take corrective action to minimize unbalanced POs.
  • Ensure timely completion of month end closing activities.
  • Provide support needed on internal/external audits.
  • Analyze business impact, investigate and propose potential solutions and work on resolution / improvement.
  • Manage related communication with appropriate functions/management.
Requirements:
  • Bachelor's Degree holder of Supply Chain Management or Engineering or other related course.
  • 3-5 years of experience in the area of Supply Chain and Customer Service in a multinational company.
  • At least 12 months in a role of GSC&CS Associate.
  • SAP Hana experience or other ERP.
  • Logistics knowledge.
  • MS Office package.
  • Fluent in English (written & spoken).
  • Any additional language(s) is/are an asset (in particular French or Spanish).
What's in it for you?
  • Be covered with medical insurance upon hiring, with dependent coverage and medicine allowance.
  • Receive cash allowances such as meal and transport allowance.
  • Flexible working arrangements.
  • Have access to over 200 company training.
  • Be part of a truly international and diverse company with over 40,000 employees in 130 countries.
  • Experience the culture of an Investors in People certified company.
  • Find out why 9 out of 10 employees recommend us to a friend.
  • Understand why 9 out of 10 employees say they feel free to be themselves.