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Accounting Software Support
3 days ago
Responsibilities
• Troubleshoot and resolve client's online and phone inquiries regarding software issues, while providing excellent customer service
• Prioritize, analyze and manage multiple inquiries from a varied group of clients
• Advance product knowledge by reviewing new functionality and testing new product issues
• Advocate for the client and ensure the software meets their business requirements
• May create or enhance documentation throughout the support process.
• Commits to expanding technological skills and knowledge of the Tyler products.
Qualifications
• College degree or comparable work experience, preferably in accounting or finance
• Knowledge of payroll/accounting principles
• Customer service experience a plus
• Proficiency with computers and contemporary online applications
• Excellent interpersonal skills
• Effective analytical ability, particularly in a technical environment.
• Excellent written and verbal communication skills.
• Ability to prioritize and complete multiple tasks in a fast-paced, client focused environment
• Effective decision making and problem solving skills involving troubleshooting basic to moderate issues.
• Strong organizational skills.
• Must be able to come into the Metro Manila office a minimum of 2 days a week.
• Must be able to work 9 pm to 6 am PHST shift.
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