Accounting Software Support

3 days ago


Manila, National Capital Region, Philippines Sysgen RPO, Inc. Full time

Responsibilities


• Troubleshoot and resolve client's online and phone inquiries regarding software issues, while providing excellent customer service


• Prioritize, analyze and manage multiple inquiries from a varied group of clients


• Advance product knowledge by reviewing new functionality and testing new product issues


• Advocate for the client and ensure the software meets their business requirements


• May create or enhance documentation throughout the support process.


• Commits to expanding technological skills and knowledge of the Tyler products.

Qualifications


• College degree or comparable work experience, preferably in accounting or finance


• Knowledge of payroll/accounting principles


• Customer service experience a plus


• Proficiency with computers and contemporary online applications


• Excellent interpersonal skills


• Effective analytical ability, particularly in a technical environment.


• Excellent written and verbal communication skills.


• Ability to prioritize and complete multiple tasks in a fast-paced, client focused environment


• Effective decision making and problem solving skills involving troubleshooting basic to moderate issues.


• Strong organizational skills.


• Must be able to come into the Metro Manila office a minimum of 2 days a week.


• Must be able to work 9 pm to 6 am PHST shift.



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