Support Software Engineer

2 weeks ago

Manila, National Capital Region, Philippines Infor Inc. Full time

Business Intelligence Support Engineer to enhance our Customer Support Services to help customers on Infor's Multi-Tenant (MT) Cloud as well as the ones who are on OnPrem.

  • Analyzing customer's Business Intelligence product configuration & troubleshooting issues with deep analysis of data architecture, modeling, reporting and dashboards.
  • Troubleshooting Star schema and Snowflake design models with a deep understanding of Data Warehousing concepts.
  • Resolving data modeling issues for Birst customers.
  • Troubleshooting and resolving complex SQL scripting issues.
  • Troubleshooting application and database event logs, system Backup & Recovery, application Load balancing/clustering
  • Managing multiple incidents & problems while working in high visibility situations
  • Working independently and with minimal supervision to complete tasks and assignments as directed.
  • Coordinating with internal product and hosting teams to ensure timely resolution of customer issues.
  • Contributing to our ever-growing Knowledge Base Articles.
  • Identifying and promoting opportunities to reduce the amount of direct support required through product improvements, training, online support, and self-service.
Basic Qualifications:
  • Bachelor's degree, preferably in computer science (or equivalent experience)
  • Excellent analytical & logical problem-solving skills required.
  • Crucial to be able to work with team-members from different regions and time zones
  • Should have a can-do attitude to be creative to resolve challenges
  • Prior Birst experience and customer facing technical role is a huge plus
  • 3 years of experience with one or more Business Intelligence tools like MicroStrategy, Business Objects, Power-BI, Cognos, OBIEE, Alteryx, QlikView or others, is highly preferred.
  • 2 years of experience in SQL with common RDBMS like SQL Server, Oracle, Teradata, MySQL, Postgres etc.
  • Exposure to data modeling for data warehousing- star, snowflake schema designs
  • Exposure to ETL, Data Integration tools like Informatica, Microsoft SSIS, Data Stage, Data Integrator, etc. is a plus.
  • Ability to write and debug complex SQL
  • Any experience or exposure to Windows/Linux architecture, TCP/IP, HTML, XML and a strong understanding of the Internet, IIS/Apache, Tomcat/JBoss/Weblogic, MySQL/MSSQL, AWS, Redshift, SoapUI, VMWare, HyperV and Oracle Virtual Box, is a huge plus
Preferred Qualifications:
  • Back-end and front-end dev experience in Birst or other business analytics tools
About Infor

Infor is a global leader in business cloud software products for companies in industry specific markets. Infor builds complete industry suites in the cloud and efficiently deploys technology that puts the user experience first, leverages data science, and integrates easily into existing systems. Over 60,000 organizations worldwide rely on Infor to help overcome market disruptions and achieve business-wide digital transformation.

At Infor, we strive for an environment that is founded on a business philosophy called Principle Based Management (PBM) and eight Guiding Principles: integrity, stewardship & compliance, transformation, principled entrepreneurship, knowledge, humility, respect, self-actualization. Increasing diversity is important to reflect our markets, customers, partners, and communities we serve in now and in the future.

We have a relentless commitment to a culture based on PBM. Informed by the principles that allow a free and open society to flourish, PBM prepares individuals to innovate, improve, and transform while fostering a healthy, growing organization that creates long-term value for its clients and supporters and fulfillment for its employees.

Infor is an Equal Opportunity Employer. We are committed to creating a diverse and inclusive work environment. Infor does not discriminate against candidates or employees because of their sex, race, gender identity, disability, age, sexual orientation, religion, national origin, veteran status, or any other protected status under the law.If you require accommodation or assistance at any time during the application or selection processes, please submit a request by following the directions located in the FAQ section at the bottom of the webpage.

At Infor we value your privacy that's why we created a policy that you can read here .

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