Technical Support Representative

3 weeks ago


Manila, National Capital Region, Philippines IQVIA SOLUTIONS OPERATIONS CENTER PHILIPPINES, INC. Full time

Install and maintain software workstations, printers, and network equipment for end-users. Utilize excellent customer service skills and advanced troubleshooting skills to resolve issues.

Key Responsibilities:

  • Escalate unresolved queries to the next level of support team
  • Track, route, and redirect problems to correct resources
  • Utilize customer service skills to exceed customers' expectations
  • Provide strong client-facing and communication skills
  • Utilize advanced troubleshooting and multi-tasking skills
  • Deal with users through calls, chats, and email
  • Maintain good typing speed (minimum 40 WPM and 98% accuracy)
  • Stay up-to-date on knowledge of Operating Systems, ISP, Hardware, Networking, and Outlook
  • Develop good analytical and problem-solving skills
  • Develop good interpersonal and customer care skills
  • Work in a flexible 24/7 environment

Requirements:

  • Associate's Degree
  • 2-4 years of working experience in the Information Technology field

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