Technical Analyst

2 weeks ago


Manila, National Capital Region, Philippines Sun Life Global Solutions – Philippines Full time

The Technical Analyst 1 works with the Technical Analysts of different levels under the general direction of the Director, Distributed Computing Services, serving as a member of the Global team that is responsible for the support in terms of Automation process and management of automation tools. The position has strong interaction with other Enterprise Infrastructure Support Services to ensure that service fulfillment and production environment are maintained and supported.

Main Job responsibilities could either be focused on Automation and tools management:

Automation Process:

  1. Creation of Batch flows
  2. Impact assessment on the requested IT environment
  3. Provide guidance in designing the batch requirement
  4. Deployment support from test until production region (within warranty period) Tools Management:
    1. Patch/version upgrades and post validation
    2. Vendor coordination and licensing
    3. Troubleshooting and health checks
    4. Access management and reporting
    5. POCs
    6. Installations, configurations and connectivities Main Job Accountabilities:
    7. Provide guidance in designing various batch requirements
    8. Installation, maintenance, and provision of hardware and software support
    9. Patch and version post validations and support
    10. Diagnose and provide corrective actions for Incident Management
    11. Troubleshooting and remediation in relation to managed tools
    12. Post warrant production support
    13. Manage and build relationships with internal customers and constituent technical teams
    14. Facilitate service requests in response to business and/or project requirements
    15. Manage and build relationships with technology supplier and manufacturer Technology Product Experience:
    16. Microsoft Operating System
    17. Unix
    18. MS Office Suites
    19. Network Essentials
    20. Service Now or any Service Ticketing System Technologies and Configuration Pattern Knowledge:
    21. Demonstrated advanced knowledge on computer setup and Windows/UNIX Technology Tools:
    22. Windows/UNIX, Anti-Virus, Winzip, MS Office Suites, WorkLoad Automation, WebUI, Idash, B2B, GoAnywhere, BLAT, GPG, SFTP, WINZIP, Informatica Client, Microsoft SQL Server, SunSystems, Java client Qualifications:
    23. Bachelor's degree holder in any IT-related course
    24. Minimum 1 year experience on Workload Automation
    25. Good written and verbal communications skills
    26. Good interpersonal skills and ability to work well with other teams, remaining professional, positive and patient at all times Vendor & Customer Management:
    27. Engage with vendors to manage Data Center product roadmaps/strategies and overall lifecycle impact to SLFs technology architecture, service strategy and business plan
    28. Works with vendor engineering support for new/modified technology, prototypes/pilot/initial implementations and deployments General:
    29. Good reasoning skills with the ability to define problems
    30. Willingness to learn
    31. Detail oriented and committed in prompt completion of tasks
    32. Thrive in a fast-paced environment


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