Technical Analyst
2 weeks ago
The Technical Analyst 1 works with the Technical Analysts of different levels under the general direction of the Director, Distributed Computing Services, serving as a member of the Global team that is responsible for the support in terms of Automation process and management of automation tools. The position has strong interaction with other Enterprise Infrastructure Support Services to ensure that service fulfillment and production environment are maintained and supported.
Main Job responsibilities could either be focused on Automation and tools management:
Automation Process:
- Creation of Batch flows
- Impact assessment on the requested IT environment
- Provide guidance in designing the batch requirement
- Deployment support from test until production region (within warranty period) Tools Management:
- Patch/version upgrades and post validation
- Vendor coordination and licensing
- Troubleshooting and health checks
- Access management and reporting
- POCs
- Installations, configurations and connectivities Main Job Accountabilities:
- Provide guidance in designing various batch requirements
- Installation, maintenance, and provision of hardware and software support
- Patch and version post validations and support
- Diagnose and provide corrective actions for Incident Management
- Troubleshooting and remediation in relation to managed tools
- Post warrant production support
- Manage and build relationships with internal customers and constituent technical teams
- Facilitate service requests in response to business and/or project requirements
- Manage and build relationships with technology supplier and manufacturer Technology Product Experience:
- Microsoft Operating System
- Unix
- MS Office Suites
- Network Essentials
- Service Now or any Service Ticketing System Technologies and Configuration Pattern Knowledge:
- Demonstrated advanced knowledge on computer setup and Windows/UNIX Technology Tools:
- Windows/UNIX, Anti-Virus, Winzip, MS Office Suites, WorkLoad Automation, WebUI, Idash, B2B, GoAnywhere, BLAT, GPG, SFTP, WINZIP, Informatica Client, Microsoft SQL Server, SunSystems, Java client Qualifications:
- Bachelor's degree holder in any IT-related course
- Minimum 1 year experience on Workload Automation
- Good written and verbal communications skills
- Good interpersonal skills and ability to work well with other teams, remaining professional, positive and patient at all times Vendor & Customer Management:
- Engage with vendors to manage Data Center product roadmaps/strategies and overall lifecycle impact to SLFs technology architecture, service strategy and business plan
- Works with vendor engineering support for new/modified technology, prototypes/pilot/initial implementations and deployments General:
- Good reasoning skills with the ability to define problems
- Willingness to learn
- Detail oriented and committed in prompt completion of tasks
- Thrive in a fast-paced environment
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