IT System Support Engineer

6 days ago


Manila, National Capital Region, Philippines IBEX Global Solutions (Philippines) Inc. Full time

Requirements:


• Receives and responds to workflow requests in the form of trouble tickets through the Remedy ticketing system.


• Spots problem trends as they emerge. Reduces overall numbers of problems through effective root cause analysis and long term fixes.


• Performs installation, relocation, troubleshooting, repairs and preventative maintenance of desktop devices and software applications.


• Organizes and addresses assigned tickets in appropriate priority order.


• Drives site level implementations of new pc hardware, application rollouts, and client specific ramp activities as it relates to the desktop.


• Supports corporate I.T. as "the hands" at the site to address issues with voice and data infrastructure.


• Analyze, evaluate, and prioritize workload of pc techs in your region.


• Accountable for all pc support delivery quality for assigned region.


• Responsible for IT inventory/asset management for assigned region.


• Position requires minimal supervision and is responsible for developing site level standard operating procedures and supporting documentation.


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