L2 Support Technician

3 days ago

Manila, National Capital Region, Philippines First Focus IT PL Full time

First Focus is Australia's best Managed Service Provider (MSP), with a team of over 300 technical professionals across offices in Australia, New Zealand and the Philippines. We have grown consistently and profitably for over 15 years, and we're continuing to win new clients and challenge ourselves to rise to new heights.

We have just started the search for the best Support Technician in the Philippines who will work directly for one of our US based partner MSPs. Why would such an amazing and talented individual consider coming to First Focus? What makes First Focus better than where you are today?

We actively promote equal opportunity and fair treatment for all our employees, irrespective of their position, location or nationality, fostering a positive and inclusive workplace culture - grow your careerWe understand the value you deliver, and we will give you the support to get the job done - be supported to be awesomeWe find and retain the best - best Project Engineers, best technical escalation, best team leads and managers, best teamWe encourage transparency as one of the foundations of our culture, creating a healthier, more productive work environment while actively discouraging toxicity - be heard, feel safe to speak up

Employee perks:

'Never Stop Growing' is deeply embedded in our DNA - there will be an intensive training boot camp during onboarding, including training in key technical skills.HMO from the first day of your employmentAddition of one (1) dependent (e.g., your spouse) to the Company's HMO policy (which includes medical coverage plus dental benefits package) on the first day of your employmentAll employees have free access to Uprise, including 1:1 coaching sessions from qualified psychologists or counselors25 days paid days leave annuallyEmployee Referral Program (Php 20,000)* Social events, End of Financial Year and Christmas DutiesProviding remote and phone based support to customers of our US-based partner MSPSupporting servers, desktops and applications within Microsoft AD and Exchange environmentsDelivering the support of Terminal Services, VMware and Citrix-based cloud infrastructurePerforming a wide variety of Level 1-2 support across many technologiesWorking with highly experienced solutions experts to maintain best practice environmentsDocument and log all actions into ticketing system Requirements

To succeed in this role, we don't expect you to have skills in all of these areas but a working knowledge will give you an advantage:

Strong attention to details (this role is very focused on compliance)Advanced understanding of end user support and Active DirectoryGood general knowledge of Windows Server and ExchangeSolid understanding of troubleshooting Microsoft 365A general knowledge of technical infrastructure from desktop to firewall, including LAN & WAN networking principlesExperience working with an IT outsourcer or managed service provider (MSP)An understanding of ticketing systems and customer service principlesExperience with Connectwise, Labtech, and/or Solarwinds Orion (Desired)Excellent spoken and written communication skills in English (Mandatory)Comfortable on strictly following checklist and process Willing to work any shifts - preferably early morning start Office Address: 29th Floor, Robinsons Cyberscape Gamma, Topaz Road, Ortigas Pasig City Metro Manila Philippines26th floor, Axis Tower One Building, Filinvest Ave, Alabang, Muntinlupa

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