Systems Engineer

3 weeks ago

Manila, National Capital Region, Philippines ANTLABS PTE. LTD. Full time

Systems Engineer (Service)

We are looking for candidate who loves challenges and working in a fast-paced environment utilizing their technical expertise confidently and a passion for troubleshooting and analysis. You will be part of the technical support team that provides the technical support to our customers. You should be a resourceful team player who is self-motivated, responsible and able to work well under pressure. You should have the potential or ability to lead a group of technical support engineers handling technical problems.

Your job scope involves providing end customers and partners with in-depth technical assistance in the use of ANTlabs products and solutions, cooperate with the sales and professional services teams to ensure ongoing customer success and satisfaction, and participate in the creation and maintenance of support documentations.

To join our team, you should:

Have at least 3 years' experience working with Linux OS (Centos)Be comfortable in handling critical customers solution projects
Job DescriptionProject Support.Responsible as Principal Engineer for assigned solution projectsUnderstanding of scope environment of existing project support & manage customersTroubleshoot and recover customer services within SLA (onsite/remote)Require traveling to customer sites when neededProvide necessary technical training for new staff, L1 or customer (when needed)Take over upcoming new projects from Solution Team, understand technical solutions and provide supportProduct Support.Perform technical escalation point for Service Desk (L1)Able to perform troubleshooting and identify the abnormality (Cloud platform and gateway products)Troubleshoot and recover customer services within SLAAnalyse customer report issues, timely escalate issues to Technology Team and work for solution(s)Prepare and accurately execute (remote/onsite) MOP (Method of Procedure) and verify servicesTimely share available new updates for relevant solutions to customers and schedule patch updateMaintain solution projects detailed database and update accordinglyMaintain OPS, NMS and perform basic operationsPerform weekly rotational on-call standby duties
Skill SetWorking knowledge and understanding of basic protocols (TCP/IP, DNS, HTTP, DHCP, RADIUS, SMTP, SNMP)Good hands-on working experience in -Database (MySQL, MariaDB)Clustering/HA (Pacemaker, Heartbeat, DRBD)Web services - Apache/NginxTroubleshooting skills to analyse and isolate technical issuesTechnical explanation and incident management skills.Experience in technical support operation for external customers solution projects and ensure customer service within SLAExperience in server-grade hardware maintenanceExperience in deploying and maintaining Cloud-based solutions (preferred experience in AWS)Experience in virtualization platform (KVM, VMware, Kubernetes, Docker)Experience in automation (Ansible)Experience in bash scriptingSome knowledge of PHP and Perl scriptingSome knowledge of using Wireshark would be beneficialGood understanding on basic networking, Wireless technology and authentication (EAPSIM, EAP-PEAP,802.1x)Experience in ELK, Speedtest application
PersonalityGood work ethicsSelf-starterInnovativeMust be able to work as a team

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