Systems Engineer

4 days ago

Manila, National Capital Region, Philippines Datacom Full time
Description

Our Purpose

Here at Datacom, we connect people and technology to solve challenges, create opportunities and discover new possibilities for the communities we live in whilst embodying a culture of trust and respect for employees and customers alike.\

Culture

Datacom is ones of Australia and New Zealand's largest suppliers of Information Technology professional services. As an ANZ company, we have managed to maintain a dynamic, agile, small business feel that is often diluted in larger organisations of our size. It's our people that give Datacom its unique culture and energy that you can feel from the moment you meet with us.

At Datacom you'll be recognised and valued for your contributions. We're growing year on year and can provide stability, career opportunity and a collegial, agile, flat-structured environment that empowers people and promotes autonomy. We care about our people and provide a range of perks such as social events, chill-out spaces, flexi-hours and professional development courses to name a few. We operate at the leading edge of technology to help ANZ's largest enterprise organizations explore possibilities and solve their greatest challenges, so you will never run out of interesting new challenges and opportunities.

About the Role

As a Systems Engineer, you will be responsible for installing, supporting and customizing developed systems software and firmware for customers. This role will involve operating Datacom's technical infrastructure including corporate hardware and software as well as providing corporate systems for the Datacom Business. Your knowledge, and more importantly ability to learn and apply your skills, will lead to success in the role and for the team. We build and run numerous key systems for some great Kiwi companies and we keep their businesses running. As a result, we are passionate about getting the results that the customer needs and adding value to their business.

Role Responsibilities

The Systems Engineer is responsible for providing proactive and reactive support services to maintain the availability, reliability & security of our customers' core infrastructure, and timely action of customer service requests while maintaining accurate and timely documentation in line with ITIL standards, and as such responsibilities will include.

Undertaking assigned work.Ensure systems, server & application availabilityEnsure Back-ups and Restores meet SLAResolving Incidents within SLAImplement patches, updates, and fixes as required and approvedEnsure replications and DR functionality are maintainedProvision Service Requests within SLAAdminister resources, access, connectivity, and configurations as required.Meet Datacom and customer needs. You will.Provide support to customers globally, working collaboratively with colleagues.Manage own workload and provide constant proactive support and updates to colleagues and customersFollow predefined processes around the ITIL service delivery frameworkConsistently ensure all open tickets are managed and supported appropriately till closureWork to meet SLAs and escalate to your Team Lead/Manager when you are unable to meet SLAs or undertake assigned work.Contribute to the development of our servicesTo continuously develop and update your knowledge, skills & certifications, where necessary.Requirements

We are looking for someone who:

Has passion and pride in everything that they do and are willing to both teach and learn.Has the knack to easily multi-task between our varied client environmentsConfidence to engage with our clients and talk them through issues that may arise or changes that can be made to provide business and technological benefits.Is honest and transparent in their communication with excellent organisation skillsAptitude to work within a team and the wider Datacom businessProven analytics and problem-solving skillsHas Agile and ITIL experienceHas a strong focus on the importance of documentation as well as accurate and punctual timekeepingIs detail oriented and process focusedAbility to multitask between several environments On the technical side, you should have plenty of experience with Windows Server Technologies. Some of the technologies we play with and you will ideally understand include:Microsoft operating systemActive Directory, Group Policy, DNS, ADFS, DHCP, DFSVirtualisation technologies (VMware, Azure, AWS)Microsoft messaging systemsRemote Desktop ServicesAzure IaaS and Microsoft 365 (Exchange Online)Enterprise Antivirus and backup productsSystems monitoring toolsHardware and StoragePowerShell scriptingSecurityExchange support and patchingDesirable Technical Skills:Window Server environments and desktop operating systemsVMware virtualized environment management & Maintenance PatchingAppliance supporting VMware environments and management thereof including firmware updates.SecurityBigFixTechnical Requirements

The leg of the T (i.e. deep knowledge):

General Windows server OS (at least 2016+, but pre-2016 an advantage)Infrastructure applications like Active Directory, and supporting technologies like DNS, DHCP, DFSAzure AD (Entra ID) from an authentication perspective and integration with on-prem AD The top of the T (i.e. broad knowledge, but not necessarily specific expertise) data protection/backup/replication process/methodologiespublic cloud platforms (Azure, AWS) from an IaaS perspectiveAzure AD [Entra ID] from an identity perspectiveVMware and/or Hyper-V hypervisorsInfrastructure applications like Exchange (on-prem/hybrid/Online), SCCM/MECM, anti-virus, mail filtering (ExO Protection), CitrixBenefits

We have a Hybrid work setup, and a flexible work schedule and we promote Work-Life balance an APAC focus means no graveyard shifts

We also provide Competitive salary, exciting perks such as Spotter Bonus, HMO with Free Dependent, Leave credits, Performance bonuses, and a work-life balance environment.

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