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Operations Manager
4 months ago
Join our team and contribute to the continuous success of Bizmates, one of the leading online business English schools in Japan
2024 marked Bizmates Philippines, Inc.'s 12th year of operations. The last decade has been characterized by impressive growth both in our Japan headquarters and here in the Philippines. Our success is shared with our employees whose careers have grown alongside the company.
Our Human Capital Department is looking for a driven and goal-oriented Operations Manager
The Human Capital Department is in charge of managing the overall quality and recruitment of our 2000+ trainers based across the Philippines and in several overseas countries. From recruiting, training, and onboarding, to counseling and providing live support to our trainers, the Human Capital Department ensures that Bizmates trainers are equipped with the skills and knowledge to provide quality service of the highest standard to our Japanese students.
Responsibilities:
Leads and delivers client requirements that help identify, design and implement business focused solutions for the company Establishes Operations objectives and work plans and delegates assignments to subordinates when necessaryProvides excellent customer service to external and internal clientsImplements and oversees the quality of deliverables of day-to-day OperationsManages team relationships effectively to ensure exceptional performance Assumes responsibility in the absence of direct lead or another managerImplements solutions, due diligence, transition and knowledge transfer approaches for new or expanding scopes of workProvides leadership, mentoring, and supervision of staffOversees performance deviations and implementation of improvement plans and associate coaching as neededConducts regular meetings to improve productivity, knowledge and customer satisfactionQualifications:Bachelor's Degree or equivalent experienceExcellent written and oral English communication skillsOperations, Resource Management, Project Planning, Business Development, Administration and Training experience requiredResource Planning and Management experience preferred5+ years of experience in a related field preferredHas stable power supply and internet connectionRequired Skill(s): advanced MS Excel, Google sheets