Operations Manager

4 days ago

Manila, National Capital Region, Philippines Amici Full time
Operations Manager

The ideal candidate will be responsible for assisting the Restaurant Manager/Assistant Restaurant Manager in overseeing Amici and CARA MIA product quality and operational standards.

Key Responsibilities:

  • Assist the Restaurant Manager/Assistant Restaurant Manager in direct marketing efforts and adapting to market conditions.
  • Manage and train other managers and staff in the stores.
  • Effectively manage sales and profitability, including overseeing the budget and reporting on the results of daily store operations.

Operations Management:

  • Ensure complete understanding of all Amici and Cara Mia policies, procedures, standards, specifications, guidelines, and training programs.
  • Ensure the store achieves objectives in sales, profitability, service, and quality.
  • Ensure execution of monthly sales and marketing plans.

Food Management:

  • Ensure all food and products are consistently prepared and served according to Amici's recipes, portioning, cooking, and serving standards by personally inspecting all outgoing food.
  • Ensure that cleaning schedules for kitchen floors, mats, walls, hoods, other equipment, and food storage areas are followed as scheduled.

Inventory Management:

  • Ensure all food products are received in the correct unit count and condition and deliveries are performed in accordance with the restaurant's receiving policies and procedures.
  • Ensure that stock levels for both food and operational materials are maintained properly.

Equipment Management:

  • Ensure all equipment are kept clean and are in excellent working condition through regular inspection and by following the restaurant's preventive maintenance schedule.

Cash Management:

  • Maintain control of the restaurant's cash fund and other receipts by adhering to cash handling and reconciliation procedures in accordance with the restaurant's policies and procedures.

Sanitation and Facility Management:

  • Maintain the impressive appearance of the facility, including its sanitation/cleanliness.

Administrative Management:

  • Prepare all required administrative paperwork, including forms, reports, and schedules in an organized and timely manner.

People Management:

  • Adhere to and implement Amici Customer Service Training standards at all times.
  • Cover areas where he/she would be needed, especially during the restaurant's heavy shift, to ensure guest service standards and efficient operations.

Job Requirements:

  • Assist in the manning and scheduling of the store's manpower complement as required by anticipated business activity.
  • Ensure all positions are staffed when and as needed, and objectives for manpower cost are met.
  • Ensure strict implementation of policies regarding personnel.
  • Ensure promptness, fairness, and consistency of corrective action for any and all violations of company policies, rules, and procedures.

Development and Training:

  • Evaluate the quality, care, and morale of the staff and strive to improve these areas through solid communication, care with schedule-writing, work group leadership.
  • Effectively communicate to management to ensure effective and efficient operations.
  • Effectively build trust with staff members and fellow management through clear communication and by providing feedback.
  • Continually strive to develop staff in all areas of managerial and professional development.
  • Consistently attend the Amici Manager-in-Training Program.

Adherence to Policies:

  • Adhere and follow the Opening, Mid, and Closing Manager's checklist.

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