Operations Manager
2 months ago
The ideal candidate will be responsible for assisting the Restaurant Manager/Assistant Restaurant Manager in overseeing Amici and CARA MIA product quality and operational standards.
Key Responsibilities:
- Assist the Restaurant Manager/Assistant Restaurant Manager in direct marketing efforts and adapting to market conditions.
- Manage and train other managers and staff in the stores.
- Effectively manage sales and profitability, including overseeing the budget and reporting on the results of daily store operations.
Operations Management:
- Ensure complete understanding of all Amici and Cara Mia policies, procedures, standards, specifications, guidelines, and training programs.
- Ensure the store achieves objectives in sales, profitability, service, and quality.
- Ensure execution of monthly sales and marketing plans.
Food Management:
- Ensure all food and products are consistently prepared and served according to Amici's recipes, portioning, cooking, and serving standards by personally inspecting all outgoing food.
- Ensure that cleaning schedules for kitchen floors, mats, walls, hoods, other equipment, and food storage areas are followed as scheduled.
Inventory Management:
- Ensure all food products are received in the correct unit count and condition and deliveries are performed in accordance with the restaurant's receiving policies and procedures.
- Ensure that stock levels for both food and operational materials are maintained properly.
Equipment Management:
- Ensure all equipment are kept clean and are in excellent working condition through regular inspection and by following the restaurant's preventive maintenance schedule.
Cash Management:
- Maintain control of the restaurant's cash fund and other receipts by adhering to cash handling and reconciliation procedures in accordance with the restaurant's policies and procedures.
Sanitation and Facility Management:
- Maintain the impressive appearance of the facility, including its sanitation/cleanliness.
Administrative Management:
- Prepare all required administrative paperwork, including forms, reports, and schedules in an organized and timely manner.
People Management:
- Adhere to and implement Amici Customer Service Training standards at all times.
- Cover areas where he/she would be needed, especially during the restaurant's heavy shift, to ensure guest service standards and efficient operations.
Job Requirements:
- Assist in the manning and scheduling of the store's manpower complement as required by anticipated business activity.
- Ensure all positions are staffed when and as needed, and objectives for manpower cost are met.
- Ensure strict implementation of policies regarding personnel.
- Ensure promptness, fairness, and consistency of corrective action for any and all violations of company policies, rules, and procedures.
Development and Training:
- Evaluate the quality, care, and morale of the staff and strive to improve these areas through solid communication, care with schedule-writing, work group leadership.
- Effectively communicate to management to ensure effective and efficient operations.
- Effectively build trust with staff members and fellow management through clear communication and by providing feedback.
- Continually strive to develop staff in all areas of managerial and professional development.
- Consistently attend the Amici Manager-in-Training Program.
Adherence to Policies:
- Adhere and follow the Opening, Mid, and Closing Manager's checklist.
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