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Technical Support Engineer

3 months ago

Manila, National Capital Region, Philippines World Class Laminate, Inc. Full time

JOB DESCRIPTION:

Works deals assigned to the sales team supported, prioritizing effort based on maximizing total impact on team productivity and profit, or as directed by the Sales Manager.Proactively scopes the technical solution required to address customer requirements, assesses customers' met and unmet needs, and recommends solutions that optimize value for both the customer and the firmCoordinates closely with internal sales, sales support, and service resources to align solution design with customers' business requirements.Secures input from all necessary solution stakeholders within the customer firm. Adapsts solutions, as necessary, to ensure appropriate support.Meets assigned targets for profitable sales growth in assigned product lines, market areas, channel, or teams supported.Provides coaching and professional development to team member sales associates in order to enhance their product knowledge, technical acumen, and technical sales skills.Monitors customer support for technical solutions proposed throughout the sales process, and alerts the sales and account teams to potential risks of deal closure.Perform other tasks/ad hoc tasks as assigned by the management.
MINIMUM QUALIFICATIONS:Graduate of BS Electrical Engineering/ BS Electronics/ BS Electronics and Communications EngineeringGraduate of BS Mechanical Engineering may also be considered if with knowledge or background in Data Center.At least 1 year experience in a related fieldA record of achievement and technical solution expertise in a comparable sales role.Strong analytical and planning skills;Good communication and presentation skills;Excellent problem-solving skills;