Technical Support Engineer

4 weeks ago


Manila, National Capital Region, Philippines Vault Outsourcing OPC Full time

Seeking a dynamic support specialist to troubleshoot technical issues, prioritize tasks, and collaborate with cross-functional teams to deliver high-quality support and ensure customer satisfaction. Key responsibilities include screening and investigating issues, triaging tickets, validating information, and communicating with customers and internal teams. The ideal candidate will have strong analytical and problem-solving skills, excellent communication skills, and a customer-centric approach. Familiarity with technical tools and platforms, such as JIRA, Confluence, and AWS, is also required. Additionally, the ability to document issues and solutions clearly and contribute to process improvement initiatives is essential. Vault Outsourcing offers a family atmosphere, exciting benefits, and opportunities for growth and development. The benefits include laptop provision, HMO benefits, group life insurance, mental health program, employee referral program, leave credits, and rewards and recognition. The company emphasizes a dynamic culture, employee engagement, and continuous improvement.



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