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Technical Support Engineer

2 months ago

Manila, National Capital Region, Philippines Pax8 Philippines Inc. Full time

Technical Support Engineer

Pax8 is a dynamic and innovative company that values its employees and provides a supportive work environment. We are seeking a highly skilled Technical Support Engineer to join our team in Makati City, Manila.

This role is perfect for individuals who are passionate about technology and enjoy working with customers to resolve technical issues. As a Technical Support Engineer, you will be responsible for providing technical support and escalation assistance to our partners through multiple communication channels.

Key Responsibilities:

  • Provide technical support to partners through various communication channels
  • Manage daily cases assigned and escalate issues to vendors or vendor contacts as needed
  • Assist in the development of processes around support to provide excellent customer service and problem resolution
  • Collaborate with vendors to drive continuous communications around updates and information that may affect our team
  • Develop and maintain knowledge around products specific to their team

Requirements:

  • At least two (2) years of related experience in the technical support field
  • MSP specific experience preferred
  • Strong communication skills and ability to defuse frustrated customers
  • Excellent analytical and problem-solving skills
  • Ability to learn quickly and adapt to new situations
  • Demonstrated support specific knowledge in one or more of the following areas:
    • Productivity: Admin level experience with Microsoft Office 365 platform
    • Infrastructure: Advanced experience with Microsoft Office 365 and Azure platforms
    • Continuity: Admin level experience with BC/DR solutions
    • Security: Admin level experience with Microsoft Office 365 platform and SaaS based email security platforms

Why Join Pax8?

  • We offer a supportive work environment and opportunities for growth and development
  • We provide private health insurance to support our employees' well-being
  • We offer unlimited growth opportunities through our learning and development programs
  • We have a donation matching program and employee resource groups to support our community

What We Offer:

  • Additional 2 weeks of bonus leave every year
  • Private health insurance
  • Unlimited growth opportunities through our learning and development programs
  • Supportive work environment and opportunities for growth and development