![Concentrix](https://logo.fastjobs.ph/companylogo/20/44/00/00/4420_logo.png?1=1&t=1625111101)
2024 RCX Support and Leadership Workforce Management
4 weeks ago
Job Title:
2024 RCX Support and Leadership Workforce ManagementJob Description
The Quality Evaluator role is responsible for supporting the monitoring and evaluating the quality of inbound and/or outbound calls and other customer contact methods (e.g. email, chat) for accuracy and adherence to established quality standards. As an output of assessing quality standards, provide insight to customers to contribute to program performance improvements.Essential Functions/Core Responsibilities- Monitors, evaluates and / or audits a sampling of inbound and/or outbound calls and other contact methods including chat and email
- Reports results of evaluations to appropriate Business stakeholders (Quality Leadership, Operations, Client, Account Management, and Resource Unit partners)
- Participates in calibration sessions/call listening sessions with Quality Leadership staff, Operations, Program Management and clients to ensure scoring consistency and best practices
- Participates in internal quality audits (e.g. periodic audits of existing processes to determine process control and efficiencies) designed to improve overall contact quality and recommend changes
- Maintains strong program knowledge base; basic understanding of client products, services and/or program strategies
- Participate in quality task forces with Business stakeholders (Quality Leadership, Operations, Client, Account Management, and Resource Unit partners)
- Meet departmental productivity requirements (e.g. number of calls monitored per month, number of emails evaluated, etc.)
- Complete phone time to keep current on programs (as applicable)
- Contribute to maintaining forms and legends documents
- Support management focus on review of key drivers, metrics and operational processes (including Training) that drive Balanced Scorecards and count profitability goals
- Bachelor's Degree in related field from a four-year college or university with less than one year of relevant experience preferred
- Effective communication skills, both written and verbal
- Proficient in Microsoft Office
- Ability to multi-task and meet timelines on deliverable
- Detail-oriented
Entry level job with little or no prior relevant work experience. Acquires basic skills to perform routine tasks. Work is prescribed and completed with little autonomy. Works with either close supervision or under clearly defined procedures.
DisclaimerThe above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.
Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.
Location:
PHL Mandaluyong City - MegamallLanguage Requirements:
Time Type:
If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents
-
Workforce Manager
2 weeks ago
Angeles City, Central Luzon, Philippines IntouchCX Full timeMarch 21, 2024 About IntouchCX IntouchCX is a global leader in customer experience management, digital engagement, and AI and automation solutions. We immerse ourselves in your world with curiosity, creativity, and innovation to deliver exceptional results. For over 20 years, we have scaled with soul to become a disruptive industry leader by building...
-
Workforce Management
4 weeks ago
Angeles City, Central Luzon, Philippines Concentrix Full timeJob Title:Workforce Management -Luzon - Dev - 2023Job DescriptionLocation:PHL Quezon City - Tera Tower 1st FloorLanguage Requirements:Time Type: :00
-
Workforce Management
2 months ago
Angeles City, Central Luzon, Philippines Concentrix Full timeJob Title:Workforce Management -Luzon - Dev - 2023Job DescriptionLocation:PHL Quezon City - Tera Tower 1st FloorLanguage Requirements:Time Type: :00
-
Workforce Management
4 weeks ago
Angeles City, Central Luzon, Philippines Concentrix Full timeJob Title:Workforce Management -Luzon - Tonichi - 2023Job DescriptionLocation:PHL Quezon City - Tera Tower 1st FloorLanguage Requirements:Time Type: If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents
-
Workforce Management
2 months ago
Angeles City, Central Luzon, Philippines Concentrix Full timeJob Title:Workforce Management -Luzon - Tonichi - 2023Job DescriptionLocation:PHL Quezon City - Tera Tower 1st FloorLanguage Requirements:Time Type: If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents
-
Analytics Manager, Workforce Managment
2 weeks ago
Cebu City, Central Visayas, Philippines IntouchCX Full timeFebruary 12, 2024 About IntouchCX IntouchCX is a global leader in customer experience management, digital engagement, and AI and automation solutions. We immerse ourselves in your world with curiosity, creativity, and innovation to deliver exceptional results. For over 20 years, we have scaled with soul to become a disruptive industry leader by building...
-
Workforce Supervisor
2 weeks ago
Angeles City, Central Luzon, Philippines Circa Logica Group Full timeWork Setup: Hybrid Office and WFHWork Category: Full TimeWork Schedule: Monday to FridayAt least 5 years experience as a manager in the Business Process Outsourcing (BPO) industry.More than 2 experience in workforce management analysis and reporting.Hands-on experience in operations management.Has experience in project management.Knowledgeable in...
-
Workforce Supervisor
2 weeks ago
Angeles City, Central Luzon, Philippines Circa Logica Group Full timeWork Setup: Hybrid Office and WFHWork Category: Full TimeWork Schedule: shifting/rotational scheduleQualifications:At least 5 years' experience as a manager in business process outsourcing2+ years' experience in workforce management analysis and reportingHas experience in operations management.Has experience in project management.Knowledgeable in...
-
Senior Manager, Customer Experience
2 weeks ago
Angeles City, Central Luzon, Philippines IntouchCX Full timeMay 31, 2024 About IntouchCX IntouchCX is a global leader in customer experience management, digital engagement, and AI and automation solutions. We immerse ourselves in your world with curiosity, creativity, and innovation to deliver exceptional results. For over 20 years, we have scaled with soul to become a disruptive industry leader by building...
-
Operations Manager
2 weeks ago
Angeles City, Central Luzon, Philippines Blueberry Digital Labs Full timeThe Operations Manager of Template.Net is responsible for overseeing the core operations of the company. The Operations Manager is responsible for the implementation, execution, compliance and improvement of all processes, policies and procedures to meet the company's performance goals.The Operations Manager directly reports to the Chief Executive Officer...
-
IT Infrastructure Program Manager
2 weeks ago
Angeles City, Central Luzon, Philippines Clark Outsourcing Full timePosition Title: Infrastructure Program ManagerSalary: 125, ,000 PHP a monthReports To: Partner, Partner AdvisorPrimary Relationships: Partner TeamDate: June 2024Schedule: 10:00 PM - 7:00 AM PHTResponsibilities: Manage IT infrastructure projects including network, server, and cloud, excluding IT security, compliance, and privacy Develop IT infrastructure...
-
School Head
2 weeks ago
Angeles City, Central Luzon, Philippines GITC Management Full timeThe school head is in charge of overseeing the rules, regulations, and practices that guarantee all teachers and students are under supervision in a secure learning environment that complies with Gentry International Technical College's authorized curricula and mission.JOB DESCRIPTION:Oversee the daily activities of the school.Oversee school finances and...
-
Korean Bilingual Infrastructure Project Manager
2 weeks ago
Angeles City, Central Luzon, Philippines Clark Outsourcing Full timePosition Title: Korean Bilingual Infrastructure Project Manager Salary: 160, ,000 PHP a monthReports To: Partner, Partner AdvisorPrimary Relationships: Partner TeamDate: June 2024Schedule: 11:00 PM - 8:00 AM PHTResponsibilities: Manage IT infrastructure projects including network, server, and cloud, excluding IT security, compliance, and privacy Develop IT...
-
Chief Operating Officer
2 weeks ago
Angeles City, Central Luzon, Philippines Digital Workforce | DCPH Full timeWork Set up: TBDWork Shift: Monday to Friday, 12:00 AM - 9:00 AM PHTThe Chief Operating Officer (COO) is a key member of the senior management team, responsible for overseeing the daily operations of the company. The COO ensures that the business operations are efficient and effective, aligning all processes and activities with the company's strategic goals....
-
Restaurant Manager
2 weeks ago
Angeles City, Central Luzon, Philippines 11 Nevada Management Group Inc. Full timeTo deliver our commitment to our guests to provide them high quality food products and services at great value for money, the incumbent is to ensure the smooth flow of operations of the Restaurant as the Manager on Duty (MOD) who is accountable for leading the store team in achieving the key aim of retaining and attracting new guests, and contributing to the...
-
manager, workforce
2 weeks ago
Cebu City, Central Visayas, Philippines Qualfon Corporation Full timeSelect how often (in days) to receive an alert: Create Alert 1. Real- Time operational status / performance for all Qualfon Sites.○ Reviews client's half –hour staffing report○ Ensures optimal staffing is in place to meet the client service level agreements on real-time.○ Conducts and monitors staffing with all the centers randomly.2. Agent...
-
manager, workforce
4 weeks ago
Cebu City, Central Visayas, Philippines Qualfon Full timeJob SummaryMain objectives and functions:1. Real- Time operational status / performance for all Qualfon Sites.○ Reviews client's half –hour staffing report○ Ensures optimal staffing is in place to meet the client service level agreements on real-time.○ Conducts and monitors staffing with all the centers randomly.2. Agent Schedules for the Group...
-
manager, workforce
2 months ago
Cebu City, Central Visayas, Philippines Qualfon Full timeJob SummaryMain objectives and functions:1. Real- Time operational status / performance for all Qualfon Sites.○ Reviews client's half –hour staffing report○ Ensures optimal staffing is in place to meet the client service level agreements on real-time.○ Conducts and monitors staffing with all the centers randomly.2. Agent Schedules for the Group...
-
Workforce Manager
2 weeks ago
Cebu City, Central Visayas, Philippines Guesty Full timeBe a part of a pioneering team with enjoyable perks, fun work environment and opportunities for growthGuesty Highlights:Competitive, above-industry salary packageGovernment Mandated benefitsHMO package with 1 free dependentMedical and dental coveragePaid sick and vacation leavesWork-Life BalanceEmployee Engagement ActivitiesGuesty is the all-in-one platform...
-
Digital Marketing Manager
2 weeks ago
Angeles City, Central Luzon, Philippines Clark Outsourcing Full timePosition Title: Digital Marketing ManagerSalary: 45, ,000 PHP a monthReports To: Partner, Partner TeamPrimary Relationships: Partner TeamDate: May 2024Schedule: 3:00 PM - 12:00 AM PHTBackground:As the Head of Marketing, you will be responsible for crafting and executing acomprehensive marketing strategy that spans multiple platforms and market segments.This...