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Customer Service Intern

2 months ago

Manila, National Capital Region, Philippines Holcim Philippines, Inc. Full time

This internship opportunity is open for undergraduate students who are looking for actual on-the-job experience. As a Customer Service Intern, you will:

Gain a deep understanding of the manufacturing industry processes: Develop
knowledge of workflows and operational processes within a manufacturing setting,
focusing on how departments are interconnected and their impact on customer
experience.Develop skills in customer feedback management: Learn to handle customer
feedback through the complaints management system, including logging, analyzing, and
addressing complaints. Participate in activities to ensure resolution and customer
satisfaction.Improve data analysis and reporting capabilities: Create and present reports that
combine customer feedback and order management data, using data visualization and
reporting tools to support internal stakeholders' decision-making processes.Foster cross-functional collaboration and drive process improvement: Collaborate
across departments to understand how different functions influence customer
experience. Manage small projects aimed at improving processes and propose and
implement innovative solutions to enhance efficiency and customer satisfaction. This is an onsite internship and hours will depend on your required internship hours. Our office is located in McKinley Hill, Taguig City. Join Holcim and build progress with us.