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customer service representative

1 month ago

Manila, National Capital Region, Philippines Satellite Office Full time

Seek a self-motivated CUSTOMER SERVICE REPRESENTATIVE to work in Manila, handling customer enquiries across digital channels, resolving issues, and converting customers to purchases. Collaborate with internal teams and utilize technology to track and resolve customer queries. Work weekends and enjoy time off during the week, with a competitive remuneration package and attractive weekend commission bonus. The role involves liaising with customers through email, Facebook, Instagram, and live chat, monitoring customer reviews, and utilizing internal tools to track and resolve customer queries. Assessment and conversion of customer enquiries to potential purchases is also a key responsibility. The ideal candidate is technology savvy, proficient in the Microsoft suite and social media channels, and has experience in retail and/or customer service. A friendly disposition, customer-centric focus, and problem-solving skills are essential. Familiarity with e-commerce and furniture experience is a plus. The role requires autonomy, a willingness to learn new tools, and a keen focus on customer satisfaction. The company culture values diversity, growth, and customer satisfaction, and the role offers opportunities for professional development and up-skilling in the digital marketing ecosystem. Bonus points for experience in e-commerce and furniture sales.