Customer Service Advisor

4 weeks ago


Manila, National Capital Region, Philippines DHL Express (Philippines) Corporation Full time

As a Certified International Specialist, you will provide exceptional customer service, register bookings, and resolve customer issues with professionalism and empathy.

Our company, a pioneer in cross-border express delivery, is active in over 220 countries and territories worldwide, connecting people and improving lives.

Key responsibilities:

  • Provide full suite of customer service offerings, including booking, enquiries, shipment status, and tracking.
  • Accept and register bookings for DHL services.
  • Offer alternatives to customers and identify additional value-added services.
  • Respond to customers consistently and confidently, providing accurate information on custom requirements, transit time, and prices.
  • Liaise with Operations Department and other departments to resolve customer issues and queries.
  • Carry out tasks required by superiors.

Requirements:

  • Typing skills (at least 30wpm).
  • Telephone skills (excellent).
  • Conflict resolution skills (excellent).
  • Technical skills (Telephone and Order Booking systems preferable).
  • Communication skills – spoken and written (excellent).
  • Negotiation and interpersonal skills (excellent).

Our offer:

  • Strong career support in an international environment.
  • Great culture and colleagues.
  • Multifarious benefit program.

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