Director, Sales Operations

6 days ago


Manila, National Capital Region, Philippines Zendesk Full time

Lead Sales Operations Director for our Shared Service Center in Manila, driving sales excellence and revenue growth through process optimization and team leadership.

As the Sales Operations Director for our Shared Service Center in Manila, you will play a pivotal role in leading and managing the sales operations team. Your primary responsibility will be to ensure the seamless execution of all sales-related processes, with a focus on enhancing operational efficiency and empowering sales to meet and exceed their targets.

In this strategic role, you will collaborate with diverse stakeholders across the organization, implement innovative strategies, and leverage data-driven insights to drive sales excellence and foster revenue growth. Your leadership will be instrumental in optimizing sales operations, enabling the team to achieve their objectives and contribute to the overall success of the organization.

Key Responsibilities:

  • Team Leadership:
    • Effectively lead, motivate, and inspire both direct and indirect reports, cultivating a supportive environment that promotes professional development through guidance and training.
    • Coordinate training initiatives to equip team members with the essential skills and knowledge required to excel in their roles.
    • Collaborate with leadership to identify training needs and design relevant programs that address those needs.
    • Ensure compliance with company policies, industry regulations, and ethical sales practices.
    • Implement quality assurance measures to maintain high standards in sales operations.
  • Quality Objectives:
    • Establish measurable quality objectives and evaluate shared service activities to ensure alignment with these goals, driving continuous improvement.
    • Develop accurate reports to facilitate forecasting and assist in resource allocation and planning.
  • Process Optimization:
    • Conduct regular assessments and refinements of sales operations processes to enhance productivity and minimize operational inefficiencies, ensuring the team consistently operates at peak performance.
  • Stakeholder Engagement:
    • Foster strong relationships with cross-functional teams to support seamless collaboration.
    • Collaborate with business users to understand their needs and proactively identify opportunities where process and technological solutions can enhance business processes.

Qualifications and Experience:

  • Bachelor's degree in Business Administration or a related field. MBA or relevant postgraduate degree is a plus.
  • Proven experience (usually 8+ years) in sales operations, with at least 3 years in a leadership role.
  • Demonstrated success in driving sales process optimization.
  • Experience in managing shared services teams, with a focus on effective coaching and mentoring.
  • Strong analytical capabilities with the ability to interpret data and make informed decisions.
  • Proficient in utilizing CRM systems and sales automation tools to enhance operational efficiency.
  • Excellent communication and interpersonal skills, with the ability to collaborate effectively with stakeholders at all levels.

Zendesk is a global leader in customer service and support software. Our software helps businesses deliver exceptional customer experiences through a range of innovative solutions.

At Zendesk, we believe in creating a workplace that is inclusive, diverse, and empowering. We offer a range of benefits and programs to support our employees' well-being, growth, and success.


  • Sales Director

    1 month ago


    Manila, National Capital Region, Philippines FValentin Prime Devt. Corporation Full time

    JOB RANK: DirectorJOB TYPE: Independent ContractorDEPARTMENT: SalesREPORT TO: CEOSALARY: Php 40,000.00 to Php 50,000.00 SUMMARYResponsible for planning, implementing, managing, and overseeing company's overall sales strategy. Also, responsible for the entire team for leading them and generating revenues according to the forecast and plans. DUTIES AND...

  • Operations Director

    4 weeks ago


    Manila, National Capital Region, Philippines SSG Full time

    We are looking for a visionary Operations Director to lead, innovate, and transform our organization's operational strategies, driving sustainable growth, exceptional client satisfaction, and financial excellence. This role is a key leadership position, offering the opportunity to shape the company's future and ensure its continued success in a competitive...


  • Manila, National Capital Region, Philippines Ayala Land International Sales, Inc. Full time

    Marketing Operations:*Manages the full-year calendar of marketing events and roadshows*Coordinates and executes event logistics, including venue selection, vendor management, and presentation preparation*Consolidates guest lists and leads from marketing events*Prepares marketing collateral and oversees content distribution*Manages digital marketing...


  • Manila, National Capital Region, Philippines Solaire Resort & Casino Full time

    OVERVIEWThe Director of Customer Experience Operations (Director, CXO) is responsible for overseeing the strategic implementation of customer experience initiatives across all Solaire Resort properties. This role required a delicate balance of operational excellence, innovative leadership, and a commitment to delivering engaging, fun experiences that reflect...

  • sales supervisor

    3 weeks ago


    Manila, National Capital Region, Philippines Wills International Sales Corporation Full time

    The Sales Supervisor is responsible for overseeing and supporting a team of sales representatives to ensure they meet or exceed sales targets. This role involves coaching, training, and monitoring the performance of the sales team, as well as assisting in the development and execution of sales strategies. Team Leadership: Supervise and lead a team of sales...

  • operations assistant

    4 weeks ago


    Manila, National Capital Region, Philippines RX Global Sales and Mktg Corp. Full time

    Provide supports required by sales team.Preparing delivery receipts, sales invoices and collection receipts.Posting sales transactions and customer payments in ABSS Accounting System.Manage and follow-up collection from customers.Responsible in sending reminder letters and demand letters for those with past due accounts.Prepares Sales and Collections Report...

  • Agency Director

    1 month ago


    Manila, National Capital Region, Philippines Children International, Inc. Full time

    ABOUT CHILRDEN INTERNATIONAL:Children International, a $114 million global humanitarian organization, seeks a dynamic, results-driven leader for their Manila Agency. This executive will spearhead strategic initiatives and enhance operational effectiveness. At Children International, every employee plays a crucial role in impacting the lives of children and...

  • Sales Ops Specialist

    1 month ago


    Manila, National Capital Region, Philippines IQVIA SOLUTIONS OPERATIONS CENTER PHILIPPINES, INC. Full time

    Sales Operations Specialists are responsible for the operational support of the respective Key Accounts Managers to ensure the overall successful management of the assigned accounts and an optimal client satisfaction.Essential Functions• Quality control of Statements of Work• Support for Request for Information (RFI) and Request for Proposal (RFP)•...


  • Manila, National Capital Region, Philippines Private Advertiser Full time

    The Quantity Survey Director has a crucial executive role responsible for overseeing the strategic and operational aspects of cost management, procurement, and contract administration. This position demands a deep understanding of commercial construction projects, with a proven ability to drive efficiency, compliance, and effective management across all...

  • Sales Director

    3 weeks ago


    Manila, National Capital Region, Philippines Private Advertiser Full time

    Role PurposeTo secure additional business for the organization by developing, qualifying and closing new business or extending existing contracts, for medium complexity opportunities within a defined sales territory/account with specialized for a particular portfolio item or by supporting senior sales colleagues. Sales campaigns of importance include those...


  • Manila, National Capital Region, Philippines Google Operations Center Full time

    QualificationMinimum qualifications:Bachelor's degree or equivalent practical experience. 2 years of experience in advertising sales, marketing, consulting or media.Preferred qualifications:Experience assessing and achieving client success through business techniques including effective questioning, objection handling, engaged promotions.Knowledge of online...


  • Manila, National Capital Region, Philippines ELITE HAVENS Full time

    Elite Havens Finance & Admin Director About Elite HavensFor 25 years, Elite Havens has been offering discerning travelers a respite from everyday life.Today, we offer over 300 private luxury villas and chalets across Asia's most awe-inspiring locations, including Bali, Nusa Lembongan, Lombok, Phuket, Koh Samui, Niseko, India, Sri Lanka and Maldives.From...


  • Manila, National Capital Region, Philippines Zendesk Full time

    Senior Sales Operations Specialist We are seeking an experienced and highly dedicated Senior Sales Operations Specialist to join our team. The ideal candidate should possess a strong background in advanced sales strategies, data analysis, and process optimization. This role is critical in supporting our sales teams with actionable insights, tools, and...


  • Manila, National Capital Region, Philippines IQVIA SOLUTIONS OPERATIONS CENTER PHILIPPINES, INC. Full time

    Job OverviewThe primary focus of this position is to support the oversight and management of the Customer's assets (projects and strategic initiatives) within IQVIA Product Development. The role holder will support and lead activities required to achieve the accelerated growth of the designated customer's account. The position supports the governing of...


  • Manila, National Capital Region, Philippines Tenet Global Business Center, Inc. Full time

    **Director of Coding University** Conifer Health, a leading healthcare industry expert, seeks a Director of Coding University to oversee the management and success of the Coding University program. The ideal candidate will have a strong background in coding education and training, with experience in facility-based and provider-based settings. The Director of...


  • Manila, National Capital Region, Philippines Institutional Shareholder Services Philippines Inc. Full time

    Let's be #BrilliantTogetherJoin Our Growing Team at ISS STOXX Are you ready to be part of a dynamic, innovative, and expanding company? ISS STOXX is on the lookout for a driven and exceptional Associate to join our Sales Operations team. This is your chance to make a significant impact and grow with us. As an Associate at ISS STOXX, you'll play a vital role...


  • Manila, National Capital Region, Philippines Shell Business Operations Full time

    Accountabilities:Responsible for performing Cash Allocation/Debt collection activities for Shell operating units under Finance Operations Manila.To provide support to the Allocate Cash/Debt Collection SupervisorResponsible for ensuring that customer debts are collected in line with contracted payment terms and in accordance with Downstream Credit...


  • Manila, National Capital Region, Philippines Kitchen Beauty Marketing Corporation Full time

    Job SummaryManages the Customer Development Infrastracture library not limited to improving processes and policies -tools, on boarding, enablementResponsible in providing the framework of an efficient Accounts managements for execution of the differentchannels heads.Responsible for the efficient and effective management of the Sales order management of the...


  • Manila, National Capital Region, Philippines Zendesk Full time

    By clicking "Apply Now," I understand and agree that Zendesk and its affiliates will collect and process my information in accordance with Zendesk's Candidate Privacy Notice.Job Description We are seeking an experienced and highly dedicated Senior Sales Operations Specialist to join our team. The ideal candidate should possess a strong background in advanced...

  • Sales Assistant

    1 month ago


    Manila, National Capital Region, Philippines Filconfab Incorporated Full time

    Qualifications & experience1 - 2 years experience in customer-facing role, account management, sales account management, or sales is highly preferred.Dependable (more reliable than spontaneous)Adaptable / flexibleStrong interpersonal and communication skilss (both verbal and written)Analytical mindset with the ability to make data-driven decisionsExcellent...