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CIB - Wholesale Payments - Business Process Analyst/Trainer
2 weeks ago
Opportunity Expired
The ideal candidate enjoys providing support and oversight to our operational teams and is focused on efficiency, process improvement, team collaboration and detail-oriented work.
This will require the ability to successfully interface with other departments and different management levels. In addition, the ability to manipulate data, identify trends and conduct in-depth research for a wide variety of shared service tasks. The analyst must be able to work independently or in conjunction with others and take ownership of tasks from beginning to end and adhere to many deadline-oriented tasks.
The ideal candidate enjoys providing support and oversight to our operational teams and is focused on efficiency, process improvement, team collaboration and detail-oriented work. This should be an individual that is a self-starter and works with minimal supervision, personable, approachable and builds lasting relationships.
Qualifications- Requires at least 1 year of Commercial Card and/or Global Solution Center experience
- Experience in multiple lines of business within Commercial Card, RPC, Prepaid or Global Solution Center client servicing is a plus.
- Requires proficiency in Microsoft Office applications with an emphasis on SharePoint, Excel, Word and PowerPoint is required.
- Familiarity with procedure writing is a plus
- Experience in presenting/facilitating to large groups to all employee levels preferred
- A team player with strong attention to details & accuracy
- Proficient Survey Monkey skills to develop evaluations and post assessments
- Adobe Captivate and Storyline experience desired
- Excellent organizational and time management skills
- Strong interviewing, analytical, interpersonal and assessment skills
- Excellent presentation, oral and written communication skills
- Ability to work independently with minimal level of supervision. Set priorities, establish, and meet strict deadlines
- Flexibility to adapt quickly to changing priorities
- Self-starter who works well in a fast-paced environment with multiple active deliverables
The opportunity is available to applicants in any of the following categories.
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