Collections Specialist

6 days ago


Manila, National Capital Region, Philippines EXL Service Philippines, Inc. Full time

Customer Support Representative role involves assisting customers with loan status, collections, and payment information through calls, emails, and chat, requiring a positive and empathetic attitude.

Key responsibilities include handling customer inquiries, resolving complaints, and maintaining accurate records of interactions.

Qualifications:

  • Completed 2 years in college (no back subjects)
  • 2 years' experience handling US collections account
  • Amenable to work on-site

Daily Operations:

  • Customer Assistance: Handle inquiries related to loan status, product availability, and payment information via calls, emails, and chat.
  • Positive Attitude: Maintain a professional and empathetic demeanor in all customer interactions.
  • Payment Queries: Address customer questions about payment status, overdue payments, and collections.
  • Complaint Resolution: Acknowledge and resolve customer complaints promptly and effectively.
  • Product Knowledge: Maintain in-depth knowledge of client products to address customer queries accurately.
  • Record Keeping: Keep detailed records of customer interactions, transactions, comments, and complaints.
  • Timely Responses: Respond to customer queries accurately and within a reasonable timeframe.
  • Identifying Needs: Understand customer needs and assist them in utilizing specific features.
  • Exceptional Service: Strive to provide extraordinary customer service consistently.

Regulatory and Company Policy Compliance:

  • Training Participation: Engage in all required training to ensure compliance with training and regulatory requirements relevant to the role.
  • Compliance Monitoring: Identify potential violations of company policies and keep supervisors informed of any actions that may lead to noncompliance or litigation.


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