Rooms Controller

1 week ago


Manila, National Capital Region, Philippines DoubleDragon Properties Corp. Full time

ROOMS CONTROLLER (may be assigned in Hotel101-Fort or Hotel101-Manila)

JOB DESCRIPTION:

Assign room according to guest request and preferences whenever possible.Prepare group key packets.Organize and coordinate check-in/pre-registration procedures for arriving groups.Review/Track/Accommodate requests for room/check-out changes when possible;Communicate status to appropriate staff.Confirm reservations and cancellations.Review out-of-order rooms daily.Ensure rates match market codes and document exceptions.Perform duplicate reservation checks; block rooms.Follow up with guests to ensure their requests or problems have been met to their satisfaction.Receive, record, and relay messages accurately, completely, and legibly.Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information;Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette.Coordinate tasks and work with other departments.Develop and maintain positive working relationships with others; support team to reach common goals.QUALIFICATIONS:Comply with quality assurance standards.Perform other reasonable job duties as requested by Supervisors.Review billing and call attention of FOS for adjustment.Skills/Competencies Needed for the JobMS Office and other relevantGraduate of Hotel and Restaurant Management or any related courseStrong oral and written communication skillsGood time management skillsFlexibility/adaptability1-2 years experience in Hospitality fieldCan perform with minimum supervision

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