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Collections Specialist
3 months ago
Responsibilities:
Manage billing and account inquiries, guiding customers through collections with expertise.Handle escalated and unhappy situations professionally and empathetically.Prepare adjustment vouchers, collect payment information, and assist with online transactions for a seamless experience.Conduct collections, review payment history, and collect balances owed.Educate customers on self-service options and communication channels (chat, email, SMS).Use various systems to update customer billing records accurately.Negotiate payment plans, settlements, or service restorations.Thrive in a fast-paced environment, managing stress and following directions.Communicate effectively in English, fostering positive customer interactions.Support and promote company products to contribute to overall success. Qualifications:College degree preferred, but not required.High school diploma or equivalent.Preferably with collection/sales and call center experience Proficiency in typing and keyboard skills is required, ensuring efficient communication and transaction handling.Must be flexible to work on different shifts, including days and nights, with willingness to work overtime and respond to emergency callouts.Computer literacy in Windows-based applications and web apps is essential for success in this role. If you're up for a rewarding career where your communication skills and problem-solving abilities shine, join us as a Collection Specialist Agent Apply now to be part of a team that values your talent and offers opportunities for growth and development. Let's build a brighter future together Company Description:Support Services Group is a global, omnichannel contact center solutions company founded in 1998 with headquarters in Waco, Texas. Our company provides tailored, omnichannel solutions for Technical Support, Customer Care, E-commerce and Retail, RMA Management, B2B/B2C Sales, Sales Support, membership services, travel services, and more. Our mission is to deliver extraordinary customer care to brands that prioritize customer satisfaction and loyalty. We have strategically located ourselves in 10 countries with 20+ locations and 10,000+ employees. With the right People, Technology, and Solutions, we offer unparalleled customer experience to all clients worldwide.
