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Provisioning Coordinator

4 months ago

Manila, National Capital Region, Philippines Emapta Full time

Connect to Success: Join the Telecomm Revolution

Welcome to the forefront of telecommunications as a Provisioning Coordinator Enjoy the unparalleled perk of work-life balance, where your professional success aligns harmoniously with your personal fulfillment. Unlike anywhere else, revel in free hours post-shift to prioritize what truly matters in your life. As a Provisioning Coordinator, you will be responsible for developing effective relationships with all key stakeholders, including other employees of Network and Field Operations, Sales Team, Network Engineering, and the broader operations team. You'll ensure a high level of customer service is provided at every interaction, managing customer expectations proactively by outlining expected process timelines and dates, and keeping them updated as needed. Join us and experience the perfect blend of career growth and personal well-being

Your Path in Telecom Awaits

Employment type: Full-time

Shift: Day shift, Mon - Fri 06:00 AM - 03:00 PM (schedule may vary as operations starts as early am)

Work setup: Onsite, Ortigas

Salary: PHP 30,000

Perks: Day 1 HMO, Above-market salary, Work life balanc

Your Key Tasks in Telecom Territory:

Developing effective relationships with all key stakeholders, including employees of Network and Field Operations, Sales Team, Network Engineering, and the broader operations team.Providing a high level of customer service at every interaction.Managing customer expectations proactively by outlining expected process timelines and dates and keeping them updated where needed.Being the primary contact once the order is placed for third-party suppliers and customers during the provisioning of services.Working effectively with third-party service providers to ensure an efficient service is provided and timelines are on track from the time the order is placed through to service completion.Responding within service level agreement expectations for the end-to-end provisioning service.Ensuring that all necessary information provided by third-party partners and customers is accurate.Recording and processing all information fully in the relevant system.Processing sales orders in a timely manner and delegating key tasks to the relevant departments.Ensuring that customers' sites have radio line-of-sight to the company infrastructure.Ensuring that permissions have been obtained as required, and providing assistance in obtaining permissions where needed.Ensuring relevant access to third-party systems to confirm feasibility, process orders, and monitor and communicate updates to all stakeholders.Ensuring that knowledge of internal relevant systems remains current and up to date to assist in providing an efficient service.Identifying and reporting network incidents and potential incidents in a timely manner.Performing any other tasks as required.Wired for Excellence: Essential Skills in the Telecom RealmExperience working in a Provisioning role in a telecommunications company and/or network service provider preferred.Advanced level of customer focus with internal and external stakeholders.Strong relationship building and influencing skills.A keen interest in using IT/internet-based technology with a natural inclination towards being technically minded.High ability to manage through IT systems, with experience in using Customer Management Systems, Ticketing Systems, and the Microsoft suite of products.Strong analytical skills and the ability to troubleshoot.Strong attention to detail and accuracy skills.Strong prioritization and time management skills.Strong verbal and written communication skills.Strong ability to drive for results and focus on outcomes.Strong ability to show initiative and be proactive.Ability to form quality opinions and make sound decisions based on logical reasoning.Willingness to take ownership of network incidents from start to finish (own the resolution, not the cause of the fault).Perks That Keep You Connected:Day 1 HMO coverageCompetitive salary packagePrime office locationDay shift scheduleStandard government and Emapta benefits20 annual leaves to be used on your discretionDirect exposure to international clientsRealistic career growth opportunitiesUpskilling through Emapta AcademyDiverse and supportive work environmentConnecting Communities: Meet Our Telecom Titans

Setting foot on its journey in the 1990s, our client's story is nothing short of remarkable. From its origins as a provider of computer services and Fixed Wireless internet, it has evolved into a leading Fixed Wireless Provider in Australia. Today, our client serves homes and businesses alike through both the nbn and their proprietary Fixed Wireless network, demonstrating their growth and dedication to delivering cutting-edge connectivity solutions.

Who are we?

Discover a world of possibilities at Emapta, where your career takes flight in stability and growth. Join a team that thrives on camaraderie, supporting each other to achieve excellence together. Experience the satisfaction of being recognized for your contributions with competitive compensation packages that reflect your skills and commitment. Immerse yourself in a positive work culture that encourages collaboration, innovation, and personal development. We provide you with the platform for your success, empowering you to reach new heights in a supportive and inclusive environment.

With a wide roster of international clients from various industries and a proven track record of success, Emapta offers a stable foundation for your career. Team up with like-minded professionals who are passionate about making a meaningful impact through premium global opportunities at your fingertips. Apply now and create a better future with us.

#EmaptaExperience