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Technology Support Engineer

2 months ago

Manila, National Capital Region, Philippines Private Advertiser Full time

Responsibilities:


Attend to client's reported issues and closing out tickets within defined SLA. Provision of first and second level diagnosis.
Troubleshooting
Gathering of logs and then RCA
Identification of workaround or resolution
Coordination with TAC (Open TAC case, RCA, validation of recommended workaround or resolution)

Qualifications:

2 to 3 years' experience in project implementation, administration and maintenance of core network equipment

Security Engineer (Palo Alto preferred but not required)

Network

Routing & Switching

Wireless (Aruba preferred but not required)

F5 - preferred but not required
CCNA or CCNP is a PLUS

ACI Background nice to have, advantage.