Service Delivery Master

2 weeks ago


Manila, National Capital Region, Philippines Sun Life Financial Inc. Full time
You are as unique as your background, experience and point of view. Here, you'll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals, families and communities around the world.

Job Description:

Job description
  • Order work items in the product backlog and facilitate the continuous prioritization of work
  • Owns the policies of the Agile workflow to help frame decision-making
  • Improve process consistency and process governance
  • Facilitate discussions with stakeholders about value and work prioritization
  • Identify trade-offs between short and long-term benefits to drive shared vision between the team and stakeholder
  • Maintain complete documentation to ensure processes run smoothly
  • Maintain the governance policies used by the team in work reviews and prioritization discussions
  • Monitor Agile processes, facilitate ceremonies and support team on release planning and backlog management
  • Build high performing teams who produce successful deliverables and work effectively via continuous improvement initiatives
  • Strengthen the team's understanding of Agile principles and ensure application of these practices
  • Ensure a sustainable workflow for the team by limiting work in progress
  • Bring transparency to Business, IT, and Operations organizations about the team's progress and Agile processes
  • Maintain metrics and measurements to communicate lead time, work in progress limits and workflow efficiency
  • Foster a continuous learning environment, helping teams adapt to changing circumstances
Preferred skills
  • Service Delivery Management
  • Scrum Master Skills
  • Stakeholder Management
  • People Management
Qualifications
  • Graduate of Computer Science/IT, Math, Actuarial Science & Engineering Courses
  • At least 5 years of experience doing service delivery management/scrum master role using Agile methodology
  • SAFE Agile trained/experience
  • Advantage: Life Insurance Domain experience/knowledge
Job Category:
IT - Application Development

Posting End Date:
11/08/2024

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