registry associate

1. Guides customers through registration process and orients clients on services and facilities available at Rustan's Weddings and Beyond.

2. Consults with customers in order to determine objectives, requirements, themes and other preferences.

3. Conducts store-tour with the customer/s to showcase available products/gift items.

4. Provides consultation in item selection for the registry.

5. Performs selling of gift certificates as an additional gift option.

6. Updates customer preferences listing and coordinates sale of item to ensure no duplication of selected/ purchased gift items.

7. Identifies and communicates best sellers and key items to ensure availability of merchandise assortment.

B. BRIDAL STORE EVENTS & PROMO

1. Supports in the planning and dissemination of on-going bridal store events and activities.

2. Conducts telemarketing to existing and prospective customers for incoming company events, promotions and activities.

C. GIFT DELIVERY

1. Monitors gift delivery specifications and schedule to ensure accurate and timely delivery of items.

2. Attends gift delivery follow-up and other inquiries.

D. CUSTOMER SERVICE

1. Responds to customer inquiries.

2. Handles and resolves customer issues.

3. Assists and accompany customers in payment of gift items and gift wrapping section.

E. GIFT RETURNS/EXCHANGE

1. Accommodates customers with gift items for return or exchange.

2. Verifies purchase and details of customer transaction/purchases.

3. Provides information such as policies and procedures for gift returns/exchange.

4. Checks stock availability of

F. COORDINATION

1. Coordinates directly with gift wrapping counter and receiving department regarding all gift delivery specifications (e.g. location) and schedules.

2. Coordinates with concierge personnel regarding Gift Certificate purchases and issuance and to Sales Associate for gift payments.

3. Coordinates with other branches with regards to customer and registry updates.

4. Communicates with other bridal partners (e.g. cakes, invitations provider) for customer preferences, theme complement, and event progress.

5. Reminds customers on reservations and scheduled store tour.

G. AREA MANAGEMENT

1. Maintains the cleanliness and orderliness of assigned area i order to ensure customer satisfaction.

H. REPORTS

1. Prepares, consolidates and submits monthly reports services handled for documentation and reference.

EDUCATION

College Degree of any business course

EXPERIENCE

With at least 1 year work experience in a service-oriented industry

TECHNICAL COMPETENCIES

BEHAVIORAL COMPETENCIES

Rustan's is the Philippines' leading upscale and luxury retail destination, known for its unparalleled range of prestigious brands and quality merchandise.

Founded in 1952 in the elegant living room of husband and wife Bienvenido Tantoco Sr. and Gliceria Rustia-Tantoco in San Marcelino, Rustan's was among the earliest to introduce renowned international brands to discerning Filipino shoppers and visitors. Rustan's earned the exclusive rights to market some of the world's greatest brands in the Philippines, such as Chanel, Christian Dior, Cartier, Yves Saint Laurent, Lanvin, Salvatore Ferragamo, Oleg Cassini, Charriol, Lalique, Christofle, Lladro, Cristalerie Daum and the iconic trailblazer in cosmetics, Helena Rubenstein.

Rustan's was the FIRST IN THE WORLD to ever receive a licensing agreement from the venerable House of Christian Dior and Charles Jourdan. Marks & Spencer granted its first Asian franchise to Rustan's even before it opened in Hong Kong. Rustan's was also the first to be granted the rights to manufacture Oleg Cassini in the Philippines. Such was the foresight and energy of its foundress, Gliceria Rustia Tantoco.

Rustan's has made a name for its dedication to class, taste, and style, and reflects the vibrance, growth, and cosmopolitan nature of the Philippines. With stores located in key urban centers, Rustan's has a reputation for refined service, exciting events, and quality amenities. Rustan's also gave the Philippines many firsts: the first-ever gift certificate, the first-ever wedding registry, and the first-ever loyalty program Frequent Shoppers Plus (FSP).

As it celebrates 71 years of the Extraordinary, Rustan's continues to reinvent itself and innovate, committing today as it always has: "serving only the finest."

Rustan's is the Philippines' leading upscale and luxury retail destination, known for its unparalleled range of prestigious brands and quality merchandise.

Founded in 1952 in the elegant living room of husband and wife Bienvenido Tantoco Sr. and Gliceria Rustia-Tantoco in San Marcelino, Rustan's was among the earliest to introduce renowned international brands to discerning Filipino shoppers and visitors. Rustan's earned the exclusive rights to market some of the world's greatest brands in the Philippines, such as Chanel, Christian Dior, Cartier, Yves Saint Laurent, Lanvin, Salvatore Ferragamo, Oleg Cassini, Charriol, Lalique, Christofle, Lladro, Cristalerie Daum and the iconic trailblazer in cosmetics, Helena Rubenstein.

Rustan's was the FIRST IN THE WORLD to ever receive a licensing agreement from the venerable House of Christian Dior and Charles Jourdan. Marks & Spencer granted its first Asian franchise to Rustan's even before it opened in Hong Kong. Rustan's was also the first to be granted the rights to manufacture Oleg Cassini in the Philippines. Such was the foresight and energy of its foundress, Gliceria Rustia Tantoco.

Rustan's has made a name for its dedication to class, taste, and style, and reflects the vibrance, growth, and cosmopolitan nature of the Philippines. With stores located in key urban centers, Rustan's has a reputation for refined service, exciting events, and quality amenities. Rustan's also gave the Philippines many firsts: the first-ever gift certificate, the first-ever wedding registry, and the first-ever loyalty program Frequent Shoppers Plus (FSP).

As it celebrates 71 years of the Extraordinary, Rustan's continues to reinvent itself and innovate, committing today as it always has: "serving only the finest."

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