Renewals Specialist with Salesforce Background

2 weeks ago


Pasig, National Capital Region, Philippines Acquire BPO Full time
Renewals Specialist with Salesforce Background | START ASAP | Up to PHP33K

The Customer Advocate (CA) role is a key contributor on the Renewals team. The Customer Advocate will proactively initiate the annual renewals process and drive all phases of the renewal lifecycle. This includes leading the renewal sales process with key stakeholders by facilitating the preparation, delivery and negotiation pricing options, revising assets, obtaining quote/PO approvals, and filing appropriate paperwork. The CAs role is to drive and manage the renewal pipeline. Additionally, the CA works directly with the Renewals Analyst (RA) to ensure timely and efficient renewals processing, while working cross-functionally with Business Leaders and Account Management to solicit updates and feedback on deliverables related to renewals processing closures. The CA is also expected to gain a understanding of their customer base's pain points and how company can bring them additional value and modernize their business by utilizing the Sales & Support Team and identify internal opportunities where applicable.

What your responsibilities are:


• Provide full range of customer service to assigned clients by phone or email. Full range of customer service includes handling of incoming calls and outgoing calls. The offered customer interaction should be of highest quality, accurate, polite, and competent.


• Customer care representatives work duties can as well include data entry to clients' programs and other tasks. The data entry tasks should be made on account ownership, precise, and without mistakes.


• Additional responsibilities may be added as the needs of the business change and expand.


• Be receptive to feedback and coaching from Team Leaders and other customer service representatives. Listen, ask questions, and enthusiastically implement the tools given to improve the quality of your work.


• Help to keep motivation high by being supportive to your colleagues


• Meet, and exceed targets set by your operations for different clients/projects.
• Propose ideas for continuous improvement.


• Meet or exceed all attendance minimums.


• Be actively involved in problem solving and propose improvements to processes.

You will be successful if you have:


• Have very good interpersonal skills (both written and oral)


• Take ownership for quality, competence, and commitment.


• Be highly motivated and prepared to work hard.


• Have high personal energy and enjoy a lively environment.


• Be highly flexible and welcome change/improvements.

Your application will include the following questions:

What's your expected monthly basic salary?

How many years' experience do you have as a Customer Advocate?

We're an award-winning business process outsource provider, to some of the world's largest brands operating contact centers and back-office services from offshore, nearshore, and onshore locations to clients globally and serviced from Australia, Dominican Republic, Philippines and the United States. Known for our commitment to safety, flexibility, and innovation, we strive to be the partner of choice for businesses looking to leverage the best global BPO and AI resources. Our employee value proposition, Come for a career, stay for the fun, underscores our commitment to a vibrant, inclusive, and engaging work environment.

We're an award-winning business process outsource provider, to some of the world's largest brands operating contact centers and back-office services from offshore, nearshore, and onshore locations to clients globally and serviced from Australia, Dominican Republic, Philippines and the United States. Known for our commitment to safety, flexibility, and innovation, we strive to be the partner of choice for businesses looking to leverage the best global BPO and AI resources. Our employee value proposition, Come for a career, stay for the fun, underscores our commitment to a vibrant, inclusive, and engaging work environment.

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