Order Approval Specialist

2 weeks ago


Pasig, National Capital Region, Philippines Intelegencia BPO Llc Corp. Full time
Order Approval Specialist (Onsite/Night Shift - Pasig)

Job Description, Duties and Responsibilities:

Summary / Position Purpose: The Order Approval Specialist primary responsibility is monitoring and maintaining system integrations including quality assurance. This position ensures orders are transferring properly from Salesforce into GP. This is a very technical role with a high degree of attention to detail.

Essential Duties, Functions and/or Responsibilities: Upload approved orders from Salesforce into Microsoft Dynamics GP using Smart Connect Upload retail web orders from company website portal into Microsoft Dynamics GP using Smart Connect Upload Dotcom orders sent from shipping into Microsoft Dynamics GP using Smart Connect Process rush orders for MST's (Must Ship Today) and communicate with shipping department Enter Big Box manual orders and sample requests into Microsoft Dynamics GP Pull morning reports for orders submitted and orders approved the prior day and email out to appropriate personnel Update and maintain department SOP Manage the order entry inbox and assign emails to team as needed Collaborate with sales, shipping, and customer service teams to resolve order issues Ensure Order Approval team is following set guidelines and SLA's, following up on bill through authorizations in a timely manner, responding to emails in the Order Entry inbox within SLA

Your application will include the following questions:

What's your expected monthly basic salary?

Do you have customer service experience?

Which of the following Customer Relationship Management (CRM) systems do you have experience using?

How would you rate your English language skills?

Which of the following Microsoft Office products are you experienced with?

Have you worked in a call centre before?

How many years' experience do you have in the BPO industry?

Intelegencia started its operations in March 2009 with humble beginnings in a small basement sub-office with just one team member inspired by the vision of our Founder and CEO, Perry Chaturvedi. Perry wanted to create an organization that would make every effort to create value for our clients by embracing and implementing the goals of our clients. We have been doing just that focusing on one client at a time. The journey has been nothing but exciting and rewarding. We continue to evolve and grow each year and, today, we support our clients globally across North America, Europe, Middle East and Asia. We do this by combining unparalleled experience, comprehensive capabilities across majori

Intelegencia started its operations in March 2009 with humble beginnings in a small basement sub-office with just one team member inspired by the vision of our Founder and CEO, Perry Chaturvedi. Perry wanted to create an organization that would make every effort to create value for our clients by embracing and implementing the goals of our clients. We have been doing just that focusing on one client at a time. The journey has been nothing but exciting and rewarding. We continue to evolve and grow each year and, today, we support our clients globally across North America, Europe, Middle East and Asia. We do this by combining unparalleled experience, comprehensive capabilities across majori

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