![Circa Logica Group](https://media.trabajo.org/img/noimg.jpg)
Operations Director
2 weeks ago
Workforce Supervisor
LOCATION
Angeles City, Pampanga
WORK SETUP
Hybrid (2-3x a week)
SCHEDULE
Shifting
JOB DESCRIPTION
- Manages the overall operations.
- Owns and implements the attendance management, attendance reporting, and production risk management process.
- Develops and improves processes for attendance monitoring and reporting, site capacity and utilization, uptime and production monitoring, and risk management process for these three processes.
- Monitors and ensures effective utilization of site capacity and planning.
- Analyzes data, discusses improvement opportunities, and recommends actions to the leadership team.
- Conducts audits to identify and address non-compliance in control center operating processes and procedures.
- Leads and operationalizes recovery plans for any large-scale downtime or production issues.
- Recommends follow-up actions to prevent recurrence of downtime or production issues.
- Implements training plans and coaching plans to equip Control Center Officers with the relevant skills needed for the job.
- Sets key performance indicators (KPIs) and goals for the control center.
- Manages team performance in achieving goals and KPIs.
QUALIFICATIONS
- At least 5 years' experience as a manager in business process outsourcing
- 2+ years' experience in workforce management analysis and reporting
- Has experience in operations management.
- Has experience in project management.
- Knowledgeable in organizational effectiveness and operations management
- Experienced in reporting and forecasting – can create reports and forecasts from scratch, and can present findings and recommendations to different stakeholders in the organization.
- Can communicate well across different levels in the organization.
- Systematic in solving problems and managing risks.
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