Operations Director

2 weeks ago


San Fernando, Central Luzon, Philippines Circa Logica Group Full time
Work Setup: Hybrid Office and WFHWork Category: Full TimeWork Schedule: Shifting/Rotational schedule

Workforce Supervisor

LOCATION

Angeles City, Pampanga

WORK SETUP

Hybrid (2-3x a week)

SCHEDULE

Shifting

JOB DESCRIPTION

  • Manages the overall operations.
  • Owns and implements the attendance management, attendance reporting, and production risk management process.
  • Develops and improves processes for attendance monitoring and reporting, site capacity and utilization, uptime and production monitoring, and risk management process for these three processes.
  • Monitors and ensures effective utilization of site capacity and planning.
  • Analyzes data, discusses improvement opportunities, and recommends actions to the leadership team.
  • Conducts audits to identify and address non-compliance in control center operating processes and procedures.
  • Leads and operationalizes recovery plans for any large-scale downtime or production issues.
  • Recommends follow-up actions to prevent recurrence of downtime or production issues.
  • Implements training plans and coaching plans to equip Control Center Officers with the relevant skills needed for the job.
  • Sets key performance indicators (KPIs) and goals for the control center.
  • Manages team performance in achieving goals and KPIs.

QUALIFICATIONS

  • At least 5 years' experience as a manager in business process outsourcing
  • 2+ years' experience in workforce management analysis and reporting
  • Has experience in operations management.
  • Has experience in project management.
  • Knowledgeable in organizational effectiveness and operations management
  • Experienced in reporting and forecasting – can create reports and forecasts from scratch, and can present findings and recommendations to different stakeholders in the organization.
  • Can communicate well across different levels in the organization.
  • Systematic in solving problems and managing risks.

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