Customer Experience Representative

2 weeks ago

San Fernando, Central Luzon, Philippines Jet Support Services, Inc. Full time

About JSSI

For more than 35 years, Jet Support Services, Inc. (JSSI) has been the leading independent provider of maintenance support, advisory services, software, and financial tools to the business aviation industry. With 6,000+ aircraft supported by maintenance programs and software platforms, JSSI leverages this wealth of data, scale, and innovation to drive cost savings and provide custom solutions that align to the interests of each client, regardless of make or model. Learn more

JSSI products and services include:

Maintenance Programs.Hourly Cost Maintenance Programs to stabilize maintenance budgets, maximize aircraft availability and enhance residual value.

Parts & Leasing.Experienced product line specialized team who leverages ourAll-OEMinventory and global vendor relationships and go beyond parts sourcing to find optimal customer solutions.

Software:Traxxall and Conklin & de Decker. Powerful data platforms to help you make more informed decisions, from choosing the right aircraft to tracking your maintenance, inventory, and MRO projects.

Advisory Services.Objective insights and independent technical advice from a global team of technical advisors and ASA-accredited appraisers for virtually any business jet, turboprop or helicopter.

Aviation Capital.Customized asset-based finance solutions for business aviation.

Position Summary:

The Customer Service Representative is a critical role within the expanding parts business of JSSI. This individual will directly support the Asia Pacific Regional Sales Representative with the quote and order flow from JSSI Parts & Leasing's (JPL's) online ordering portal, as well as the relationship driven orders from the sales force. The customer service representative will ensure orders are captured accurately and precisely in the system. They will own the pre and post-agreement aspects of orders including purchase and sales order completion and logistics. In addition, they will directly support the Director of Customer Experience and the inside sales team as required.

Position Responsibilities
  • Supporting the Asia Pacific regional sales representative as required.
  • Contribute global sales phone and email queues.
  • Work closely with the JPL procurement and sales teams.
  • Generate sales of existing inventory and brokered opportunities.
  • Identify and move quickly on sales opportunities.
  • Create active follow-up communication with customers to ensure successful order conversion.
  • Build relationships with clients such as owners, operators, MROs (maintenance repair and overhaul shops) to generate lead sources for outside sales team.
  • Provide creative revenue generating solutions to customers.
  • Work with Product Line Representatives (PLRs) and salespeople to create customer quotes, enter sales order and purchase order information into Salesforce JPL's inventory system, including invoicing.
  • Effectively present JSSI Parts & Leasing to prospective customers.
  • Settle discrepancies with customers in a professional and timely manner.
  • ·Review customer agreements and identify discrepancies or problems.
Desired Credentials
  • Bachelor's degree (not essential)
  • Minimum of three years in procurement or sales.
  • Strong communication skills – very high level of English required
  • Working knowledge of aircraft and engines
  • Ability to cultivate strong relationships and communicate effectively via email and telephone.
  • Ability to function independently.
  • Must be highly proficient in Microsoft Suite
  • ·Experience in Salesforce or similar systems
  • Highly organized and able to thrive in fast-paced environment.
  • Ability to work evenings and weekends as part of rotation as required.

Working Environment and Conditions:

·Work environment characteristics and physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

·While performing the duties of this job, the employee is occasionally required to stand, walk, sit, reach with hands and arms, climb stairs, talk and hear.

·Specific vision abilities required by the job include close vision, distant vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

·The noise level in this job is usually moderate.

·Domestic and international travel may be required for this position.

JSSI is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, or other characteristic protected by law.

JSSI does not accept unsolicited resumes from individual recruiters or third-party recruiting agencies in response to job postings. No fee will be paid to third parties who submit unsolicited candidates directly to our hiring managers or Recruiting Team.


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