Client Success Partner

2 weeks ago

Cebu City, Central Visayas, Philippines Staff Domain Inc Full time


Job Summary:

We are searching for communicative candidates who are proactive and passionate about our company and the clients we serve. The Client Success Specialist (Account Manager) will be part of our internal team and will act as a point of contact for our clients. They will build long-lasting, mutually beneficial relationships with their contacts, always striving to find the resolutions which best fit the individual needs of the client. They also aid internal departments by collecting information, such as sales leads or testimonials, assisting in the processing and analysis of client data and complaints, and identifying industry trends.

Ultimately, a successful Client Success Manager should collaborate and develop new business from existing clients and actively seek new sales opportunities, in conjunction with our sales team to achieve quotas while keeping our clients satisfied and engaged with our services in the long-run.

To succeed in this position, candidates should have exceptional communication, computer, and problem-solving skills. You should be resourceful, analytical, adaptable, and organized with the ability to build rapport with clients.
  • Assist the main Account Manager and build long-term relationships with our AU clients.
  • Overseeing / managing the onboarding of new clients
  • Help customers through email, phone, online presentations and screen-sharing
  • Develop a trusted advisor relationship with key accounts, customers, stakeholders and executive sponsors
  • Resolving complaints and preventing additional issues by improving processes.
  • Identifying industry trends.
  • Ensure the timely and successful delivery of our resolutions & training according to customer needs and objectives
  • Communicate clearly the progress of monthly/quarterly initiatives to internal and external stakeholders
  • Forecast and track key account metrics
  • Update job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations
  • Responsible for keeping current clients satisfied and delivering exceptional client service on a day-to-day basis
  • Responsible for working with the Sales team to onboard and integrate new clients and developing existing client relationships
  • Acting as a client advocate with a focus on improving the buyer experience.
  • Other ad hoc sales administration duties
  • Prepare reports on account status
  • Collaborate with sales team to identify and grow opportunities within territory
  • Liaise between the customer and internal teams
Requirements
Requirements/Skills Needed:
  • Proven account management or other relevant experience forAU Market
  • Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization, including executive and C-level
  • Experience in delivering client-focused solutions based on customer needs
  • Proven ability to manage multiple projects at a time while paying strict attention to detail
  • Excellent listening, negotiation and presentation skills
  • Excellent verbal and written communications skills
  • Bachelor's Degree in appropriate field of study or equivalent work experience
  • 3+ years of experience
  • Self-motivated and able to thrive in a results-driven environment
  • Natural relationship builder with integrity, reliability and maturity
  • Ability to prioritize among competing tasks
  • Critical thinking and problem solving skills
  • Excellent time and project management skills. You're always looking to improve inefficient processes
  • Keen attention to detail and adherence to deadlines

Core Competencies:
  • Teamwork
  • Influencing
  • Planning
  • Build Relationships
  • People Skills
  • Initiative
  • Customer Focus
  • Emphasize Excellence
  • Manage Multiple Projects
  • Communication
  • Attention to DetailAdditional Job Details:
Set-up and Location: Onsite | Cebu Business Park, Cebu City

Work Schedule: Monday- Friday | 7:00 AM - 4:00 PM Manila time

Employment Type: Full-time

All interviews and other hiring requirements are done virtually or through video calls or emails.

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