Client Support Specialist

2 weeks ago


Cebu City, Central Visayas, Philippines Tahche Outsourcing Services Inc Full time

Our US Partner is a group practice with qualified therapists who are dedicated to providingtheir clients with comprehensive and evidence-based psychological care.

As a Client Support Specialist, you will be more client-facing with emails and phone calls. Youmust be highly skilled in writing and speaking professionally in English.

This is a full-time role, on a US shift and on an Onsite (Cebu-based) set-up.

If you have the right skill set, this may be your opportunity to enter this fast-growingorganization.

DUTIES AND RESPONSIBILITIES:

  • Schedule clients within our Simple Practice EHR scheduling platform
  • Email clients to get them registered and scheduled with our office
  • Create and prep patients' electronic charts
  • Assist lead entry team on occasion with entering leads into the CRM, Active Campaign
  • Assist lead entry team on occasion with reporting as needed
  • Assist Office Managers on occasion with ad-hoc tasks as needed
  • Update information within the CRM frequently
  • Communicate scheduling changes to clinicians via email

QUALIFICATIONS:

  • A minimum of 4 years in a client-facing/customer-service role
  • Excellent email skills in terms of grammar, spelling, professionalism, and empathy
  • Candidate must have superb attention to detail
  • Desired, but not required:
  • The candidate has 6 months of experience working within Google Drives (G-Suite)
  • Candidate has 6 months of experience with Active Campaign or Zoho CRMs (we'remigrating to Zoho CRM in 2 months)

WHATS IN IT FOR YOU?

  • Full-time permanent position
  • Competitive compensation package and benefits
  • Be part of a dynamic US Team
  • 13th-month pay
  • Paid Leaves, commutable to cash
  • Health insurance with dental coverage, upon regularization
  • Personal development and training opportunities
  • Government-mandated benefits (SSS, Phil health, Pag Ibig, Maternity or Paternity leave
  • benefit, Solo Parent Leave, Bereavement leave, etc.)
  • Employee engagement activities, team outings, sports activities, and events
  • (Offer package will be based on level of expertise)
  • Follow us on our official social media platforms and be updated with the latest news and
  • hirings

Facebook:

Linkedin:

Instagram:

TikTok :

Youtube:

Apply now and be part of Tahche


#J-18808-Ljbffr
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