customer success lead

4 weeks ago

Cebu City, Central Visayas, Philippines kmcons Full time
Make your next big career move by applying as KMC Solutions' next customer success lead

The Customer Success Lead is expected to perform tasks quickly and efficiently, with a high level of professionalism and positive attitude. It is expected as a Customer Success Lead that he/she can manage the site and a small team of individuals with one goal which is always to maintain the office facility's show readiness and give exceptional customer experience.

On top of your salary, here are the exciting benefits you can look forward to:You'll be interacting with key players such as C-level executives from enterprise-level organizations which can expand your skills and network.
Making sound decision-making and flexibility to ensure team dynamics and productivity.
Hybrid work setup
Competitive salary and benefits
HMO + free dependent
Access to KMC's exclusive pantry (MadMax Coffee, Fresh Fridge)
Diverse learning & growth opportunities
Accessible Cloud HR platform (Sprout)
Above standard leaves
The main responsibilities of a customer success lead include: FRONT DESK MANAGEMENT:
Provides support on the reception/front desk through:
Answers and disperses calls and inquiries
Welcomes / receives applicants, visitors and clients of the Company
Responds /addresses tenant concerns and walk-in inquiries
Handles daily incoming and outgoing mails
Receives, distributes, and files incoming letters, billings, invoices, documents and/or other communications
Manages the front office daily
Assists photocopy, printing, scanning client request
Gate pass / work permit processing
Prepares and accomplishes errand form
Monitors the cleanliness in concessionaire area
Any ad hoc duties as required

GENERAL SERVICES / TENANT SERVICES

Lead representative in the workplace
Conference room reservation assistance
Reports and coordinates any workplace issues and ensures job completion
Provides effective solutions to problems / issues arising
Provides administrative support to members
Provides unmatched customer experience
Builds strong relationship with members
Enforces company policies and procedures, and safety and health regulations and standards

GENERAL ADMIN

Attends ticket requests
Ensures no ticket SLA breach
Assists in Check releasing
Assists office walk tour with prospective client and marketing events
Offers and serves refreshment to Client
Assists and does simple trouble shoot IT concerns like wifi connection, borrow of LAN/ HDMI
Coordinates with vendor for any Client request below 20K
Ensures furniture and fixture asset tags are intact and complete in inventory
Conducts Energy Conservation initiatives
Distributes monthly treats
Follows operational processes and procedures
Enforces house rules and security policy
Attends and handle site concerns
Organizes Site lead's monthly meeting
Ensures that all permits are posted and updated
Ensures email blast and circular memos from the building are cascaded accordingly
Ensures all trackers are accurate and updated
Ensures that onsite storage is clean and organized
Petty Cash Management
Monitors Site expenses
Management of Utility personnel
Ensures that the assigned tasks of the utility personnel are performed and/or accomplished

GENERAL OFFICE MAINTENANCE / FACILITIES MANAGEMENT

Ensures Office Show-readiness, cleanliness and maintenance
Works on day-to-day issues with facilities and building admin
Conducts weekly facilities walkthrough to address current and urgent issues
Has the Ability to foresee site issues and members' needs
Coordinates facilities/building issues
Sets Quarterly coordination meeting with Building Admin
Attends punchlisting with projects and contractor

LEADERSHIP

Responsible for managing a small team
Keeps team motivated, and provide guidance to team members
Keeps team focused and on track for the immediate tasks/projects
Monitors team's performance
Handles minor or small-scale work assignments/projects
Handles minor, unforeseen issues
Provides immediate resolution
To apply, you must be an expert on the following requirements:Business Administration, BS HRM, BS Tourism or any similar courses
At least 3 years' work experience as Front Office Staff or Admin Assistant
Proficient in Powerbi application
Proficient in MS Office applications (MS Word, Excel, Powerpoint, office 365)
It will also be favorable if you are knowledgeable in:Capable of dealing with local staff and foreign clients
Enthusiastic, Outgoing, responsible, motivated, dedicated
Above average verbal and written communication skills
Has high attention to detail, a fast learner
Excellent interpersonal skills
Extraordinary multitasking skills
Good time management skills
Can work under minimal supervision
Has the ability to lead a small team
Has delegation and motivational skills
Good decision-making skills
Ability to present well to high-level clients – local and foreign
Ability to deliver services with the highest standards
Willing to work on a shifting schedule
Willing to be assigned to other KMC sites

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