operations manager for healthcare account

2 weeks ago


Taguig, National Capital Region, Philippines IOPEX Technologies Full time
Responsibilities:-Manages operations for Customer Service and Tech Support - Voice and Non- Voice-Perform weekly meetings with operations staff to discuss issues affecting business-Submit weekly operations report to client-Set operational goals, objectives and develops strategies to meet client metrics-Gather, review, and analyze reports, records, and data from Team Leads and WFM to ensure that all quality, efficiency, and productivity standards are met-Possess Budgeting and Financial Planning skills-Must be able to foster a Positive and Productive Work Environment, with ability to Lead, Build Teams, and Motivate staffRequirements:-Must be a College Graduate / Bachelor's Degree Holder of any course-Must have excellent Verbal and Written English Communication Skills-Solid understanding of computer basics (Windows, Excel, Word, Operating Systems and the Internet)-Must be willing to work on Night Shifts and Shifting Schedules at Bonifacio Global City, Taguig City.-Minimum 3 years proven management experience in a BPO contact center environment-Must have experience handling a CSR/TSR campaign.-Understanding and ability to execute Inbound Programs to ensure Service Levels and financial objectives are met.-Strong Planning, Forecasting, Problem-Solving and Analytical Skills.-Proven ability to develop, produce and analyze reports from existing systems and make informed recommendations from the data gathered.-Strong Organizational, Leadership and Interpersonal Management Skills.-Possess excellent knowledge of Manpower Planning-Knowledge of current Call Center & Workforce Management Technologies-Demonstrated ability to interact with peers, senior management and other departments in a professional manner-Strong Organizational, Leadership and Interpersonal Management Skills-Possess excellent knowledge of Manpower Planning and schedulingIf interested, please send your most updated resume at
Summary of role requirements:
  • Looking for candidates available to work:
    • Monday: Morning, Evening, Afternoon
    • Tuesday: Morning, Evening, Afternoon
    • Wednesday: Morning, Evening, Afternoon
    • Thursday: Morning, Evening, Afternoon
    • Friday: Morning, Evening, Afternoon
    • Saturday: Morning, Evening, Afternoon
    • Sunday: Morning, Evening, Afternoon
  • 2-3 years of relevant work experience required for this role
  • Working rights required for this role
  • Expected start date for role: 31 May 2024
  • Expected salary: ₱90,000 per month

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