Training Specialist for BPO Healthcare

2 weeks ago


Taguig, National Capital Region, Philippines Access Healthcare Services Manila, Inc. Full time
Training Specialist for BPO Healthcare (Registered Nurse) | Start ASAP

Nursing - General Medical & Surgical (Healthcare & Medical)

Access Healthcare is looking for an experienced Training Specialist for our Clinical accounts.

  • Facilitates virtual and in-person new hire, upskill, recursive, skill enhancement, knowledge update and compliance training sessions
  • Facilitates and attends train the trainer sessions, as needed
  • Sends daily attendance, training and class endorsement reports
  • Creates, updates and maintains class training dashboards
  • Tracks and inputs trainee assessment and performance data
  • Performs skill, knowledge and behavior coaching sessions, as needed
  • Creates upskill, recursive and knowledge update curriculum, modules and assessments, as needed
  • Creates and uploads weekly product knowledge tests and reports completion and adherence reports
  • Provide insights and recommendations to curriculum, course or content updates
  • Performs root cause analysis, documents insights and creates recommendations and action plans on program KPIs and identified AFIs
  • Attends and participates in Quality Team calibration calls, submits calibration forms
  • Attends and participates in internal training and program calls, as needed
  • Attends and participates in external training and program calls, as needed
  • Processes and/or reviews cases as applicable and as required by the program
  • Executes and completes all HR-related governance processes and documentation, as needed
  • Sends requests for trainee logins, as applicable and as prescribed by the program
  • Ensures timely and open communication with all partners, stakeholders and clients
  • Provides operations floor support
  • Responsible for and provides Process Practice/OJT floor support
  • Drafts, creates and writes processes and procedures, as needed
  • Performs peer training observations
  • Keeps up-to-date and provides recommendations on training and facilitation trends and concepts
  • Performs and completes ad hoc tasks and deliverables as assigned by training leadership
  • Registered Nurse
  • Minimum 2 years' training experience
  • Full Time Work in Office
  • Experience in coding, utilization review and denials management is a plus
  • Extensive experience in training facilitation
  • Solid grasp of the Adult Learning Theory and Kirkpatrick Model
  • Experience in creating content, training material and other training collateral
  • Experience in supporting multiple programs and/or lines of business
  • Experience in creating knowledge checks and assessments
  • Proficiency in Microsoft Office Applications
Your application will include the following questions:

How many years' experience do you have as a Training Specialist?

How many years' experience do you have in the BPO industry?

Access Healthcare provides business process outsourcing and applications services, and robotic process automation tools to healthcare providers, payers, and related service providers. We operate from 19 delivery centers across 9 cities in the US, India and the Philippines, and our 11,000+ staff is committed to bringing revenue cycle excellence to our customers by leveraging technology, emerging best practices, and global delivery. Based in Dallas, we support over 300,000 physicians, serve 80+ specialties, process over $ 70 billion of A/R annually, and ascribe medical codes to over 30 million charts annually. To learn how Access Healthcare can help your organization boost its financial performance, visit

Access Healthcare provides business process outsourcing and applications services, and robotic process automation tools to healthcare providers, payers, and related service providers. We operate from 19 delivery centers across 9 cities in the US, India and the Philippines, and our 11,000+ staff is committed to bringing revenue cycle excellence to our customers by leveraging technology, emerging best practices, and global delivery. Based in Dallas, we support over 300,000 physicians, serve 80+ specialties, process over $ 70 billion of A/R annually, and ascribe medical codes to over 30 million charts annually. To learn how Access Healthcare can help your organization boost its financial performance, visit

Perks and benefits

Medical

Miscellaneous allowance

Insurance, Incoming Free Transport, 25 Paid Leaves

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