![iOPEX Technologies](https://media.trabajo.org/img/noimg.jpg)
Operations Account Manager
2 weeks ago
We are looking for awesome and talented Operations Manager who wants to join our growing # team
- Operations Manager (Technical Account)
- Operations Manager (Healthcare Account)
Responsibilities:
- Manages operations for Customer Service/Tech Support - Voice and Non- Voice
- Perform weekly meetings with operations staff to discuss issues affecting business
- Submit weekly operations report to client
- Set operational goals, objectives and develops strategies to meet client metrics
- Gather, review, and analyze reports, records, and data from Team Leads and WFM to ensure that all quality, efficiency, and productivity standards are met
- Possess Budgeting and Financial Planning skills
- Must be able to foster a Positive and Productive Work Environment, with ability to Lead, Build Teams, and Motivate staff
Requirements:
- Must have excellent Verbal and Written English Communication Skills
- Solid understanding of computer basics (Windows, Excel, Word, Operating Systems and the Internet)
- Minimum 3 years proven management experience in a BPO contact center environment
- Must have experience handling a CSR/TSR campaign.
- Understanding and ability to execute Inbound Programs to ensure Service Levels and financial objectives are met
- Strong Planning, Forecasting, Problem-Solving and Analytical Skills.
- Proven ability to develop, produce and analyze reports from existing systems and make informed recommendations from the data gathered.
- Strong Organizational, Leadership and Interpersonal Management Skills.
- Possess excellent knowledge of Manpower Planning
- Knowledge of current Call Center & Workforce Management Technologies
- Demonstrated ability to interact with peers, senior management and other departments in a professional manner
- Strong Organizational, Leadership and Interpersonal Management Skills
- Possess excellent knowledge of Manpower Planning and scheduling
- Must be willing to work onsite a shifting schedule at Bonifacio Global City, Taguig
What's in it for you?
Our people enjoy some amazing perks, check out a few below:
- Competitive salary package
- Stability (Continuously getting pioneer accounts)
- Learning sessions every week
- Free Parking Passes
- Leave credits/Leave conversions
- Uncapped annual appraisal
- 2 days off
And most importantly, you'll be part of a growing company with dynamic and engaging team.
Interested? Here are ways to reach us:
- Please make sure to complete this application form: |
- For Faster transactions - Walk in and look for Yana - our office is located in SIX/NEO (previously Net Lima) 12th Floor 26th street 5th avenue BGC, Taguig
What's your expected monthly basic salary?
How many years' experience do you have as an account manager?
Have you worked in a call centre before?
Do you have customer service experience?
How many years' experience do you have as a Technical Support Professional?
How many years' experience do you have as a Healthcare Professional?
Are you available to work on a nighshift schedule
iOPEX is a new generation business services provider offering optimized IT Management & Technical Support services. Enterprises world over have taken advantage of available tools - such as location, labor & process arbitrage – for opex reduction. However the pressure for further reduction without any sacrifice in performance standards has only increased. iOPEX has developed and continues to invest in innovative delivery models to achieve what appear to be conflicting goals – sustainable cost recovery & enhanced customer experience.
iOPEX has integrated 3 key elements for success – strategic design of service delivery, seamless implementation of the recommended model and operational discipline in ongoing delivery. We call it, simply, the CIO model. We are neither technology consultants nor system integrators. We are process innovators focused on extracting the best out of the investments our clients have already made.
iOPEX management team has extensive experience in transitioning several large, mission critical projects for global delivery. iOPEX management team, with deep domain knowledge and expertise, ensures personalized client management.
Clients of iOPEX are assured of the understated competence that translates the business objectives to operational excellence.
iOPEX is a new generation business services provider offering optimized IT Management & Technical Support services. Enterprises world over have taken advantage of available tools - such as location, labor & process arbitrage – for opex reduction. However the pressure for further reduction without any sacrifice in performance standards has only increased. iOPEX has developed and continues to invest in innovative delivery models to achieve what appear to be conflicting goals – sustainable cost recovery & enhanced customer experience.
iOPEX has integrated 3 key elements for success – strategic design of service delivery, seamless implementation of the recommended model and operational discipline in ongoing delivery. We call it, simply, the CIO model. We are neither technology consultants nor system integrators. We are process innovators focused on extracting the best out of the investments our clients have already made.
iOPEX management team has extensive experience in transitioning several large, mission critical projects for global delivery. iOPEX management team, with deep domain knowledge and expertise, ensures personalized client management.
Clients of iOPEX are assured of the understated competence that translates the business objectives to operational excellence.
Don't provide your bank or credit card details when applying for jobs.
#J-18808-Ljbffr-
Operations Manager
2 weeks ago
Taguig, National Capital Region, Philippines Infosys BPM Full timeCollections (Call Centre & Customer Service) Consistently exceeds performance expectations for customer service efforts for assigned accounts based upon individual goals and objectives, e.g., minimum calls per day, contact percentage, promises/calls ratio, promises kept. Manage client communications and provide accurate account detail and information with a...
-
Operations Manager
2 weeks ago
Taguig, National Capital Region, Philippines Infosys BPM Full timeAre you ready to make an impact? Join Infosys BPM as an Operations Manager (Fraud)in BGC, Taguig and jumpstart your careerKey Responsibilities:Consistently exceeds performance expectations for collection efforts for assigned accounts based upon individual goals and objectives, e.g., minimum calls per day, contact percentage, promises/calls ratio, promises...
-
Accounting Operations Supervisor
1 month ago
Taguig, National Capital Region, Philippines Thermo Fisher Scientific Full timeJob DescriptionPosition Summary: This is an exciting opportunity to work in the expanding Thermo Fisher Scientific Shared Services, in a company considered a global leader in its field. The successful candidate will join the Record to Report (RtR) Accounting Operations Team. The role will be responsible for the people management of a team of Accounting...
-
Accounting Operations Supervisor
2 weeks ago
Taguig, National Capital Region, Philippines Thermo Fisher Scientific Inc. Full timeJob DescriptionPosition Summary:This is an exciting opportunity to work in the expanding Thermo Fisher Scientific Shared Services, in a company considereda global leader in its field. The successful candidate will join the Record to Report (RtR) Accounting Operations Team.The role will be responsible for the people management of a team of Accounting...
-
Accounting Operations Supervisor
2 weeks ago
Taguig, National Capital Region, Philippines Thermo Fisher Scientific Full timeJob DescriptionPosition Summary: This is an exciting opportunity to work in the expanding Thermo Fisher Scientific Shared Services, in a company considered a global leader in its field. The successful candidate will join the Record to Report (RtR) Accounting Operations Team. The role will be responsible for the people management of a team of Accounting...
-
Accounting Operations Supervisor
4 weeks ago
Taguig, National Capital Region, Philippines Thermo Fisher Scientific Full timeJob DescriptionPosition Summary: This is an exciting opportunity to work in the expanding Thermo Fisher Scientific Shared Services, in a company considered a global leader in its field. The successful candidate will join the Record to Report (RtR) Accounting Operations Team. The role will be responsible for the people management of a team of Accounting...
-
Operations Manager
2 weeks ago
Taguig, National Capital Region, Philippines Sun Life Full timeOperations Manager (Healthcare or Insurance Account)Execute the management operating system requirements for forecasting, planning, follow up reporting and evaluationCommunicate effectively to ensure a consistent experience for the representatives and members Interact directly with members, as required Manage team performance daily ensuring the service and...
-
Operations Manager
2 weeks ago
Taguig, National Capital Region, Philippines NewAnt Medical Corporation Full timeAbout the Company NewAnt Medical Corporation is a company specialized in producing and providing high-quality medical devices. Founded in Singapore and the Philippines, the company's production and supply adhere to international standards, ensuring originality, quality control, and excellent production. Weekit7 operates under NewAnt Medical Corporation and...
-
Operations Manager
2 weeks ago
Taguig, National Capital Region, Philippines Sun Life Full timeManagement (Manufacturing, Transport & Logistics) The Operations Manager provides leadership, direction and decision making in a high volume, fast paced, front line client service environment. They will ensure the delivery of a consistent quality customer service experience by ensuring the Client Care Representatives (CCRs) are motivated, coached, developed...
-
Operations Manager
2 weeks ago
Taguig, National Capital Region, Philippines Sun Life Financial Full timelocations Taguig City, National Capital Region (Manila) time type Full time posted on Posted 23 Days Ago job requisition id JR You are as unique as your background, experience and point of view. Here, you'll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to...
-
Senior Operations Manager
2 weeks ago
Taguig, National Capital Region, Philippines Infosys BPM Full timeSenior Operations Manager (Accounts Payable - Expense)Are you ready to make an impact? Be part of our Finance and Accounting team based in BGC, Taguig.We are hiring for a Senior Operations Manager for AP Expense.Join Infosys BPM Philippines and jumpstart your careerKey Responsibilities:• Client Executive Relationship (Stakeholder Management)• Overall...
-
Operations Manager
2 weeks ago
Taguig, National Capital Region, Philippines Empoweru Inc Full timeFounded in October 2019, EmpowerU, Inc. has rapidly evolved from its origins within a leading global brand's tele-service support group to become a standalone entity renowned for its exceptional service delivery. Our organization is driven by a culture that emphasizes resilience, excellence, and a strong sense of community. We prioritize the well-being and...
-
Operations Manager
2 weeks ago
Taguig, National Capital Region, Philippines iOPEX Technologies Philippines Inc. Full timeJoin a company where YOU matterWe are looking for awesome and talented Operations Manager who wants to join our growing # teamResponsibilities:Manages operations for Customer Service/Tech Support - Voice and Non- VoicePerform weekly meetings with operations staff to discuss issues affecting businessSubmit weekly operations report to clientSet operational...
-
Services Operations Manager
1 month ago
Taguig, National Capital Region, Philippines Schneider Electric Full timeThe Operations Manager position leads the Field Services operations with the following priorities: Ensuring team safety, Securing the execution of the job on customer sites to quality, budget and time standards, Deploying corporate strategy, Driving customer satisfaction, Accelerating sales, backlog management & profitability, Managing the Operations teams,...
-
Services Operations Manager
2 weeks ago
Taguig, National Capital Region, Philippines Schneider Electric Full timeThe Operations Manager position leads the Field Services operations with the following priorities: Ensuring team safety, Securing the execution of the job on customer sites to quality, budget and time standards, Deploying corporate strategy, Driving customer satisfaction, Accelerating sales, backlog management & profitability, Managing the Operations teams,...
-
Services Operations Manager
4 weeks ago
Taguig, National Capital Region, Philippines Schneider Electric Full timeThe Operations Manager position leads the Field Services operations with the following priorities: Ensuring team safety, Securing the execution of the job on customer sites to quality, budget and time standards, Deploying corporate strategy, Driving customer satisfaction, Accelerating sales, backlog management & profitability, Managing the Operations teams,...
-
Operation Manager
2 weeks ago
Taguig, National Capital Region, Philippines Trip Group Full timeFull time Add expected salary to your profile for insights OPERATIONS MANGER, PHCCAbout Us Group Limited (Nasdaq: TCOM) is a leading one-stop travel service provider consisting of , Ctrip, Skyscanner, and Qunar. Across its platforms, Group enables local partners and travelers around the world to make informed and cost-effective bookings for travel...
-
Operations Manager
2 weeks ago
Taguig, National Capital Region, Philippines Circa Logica Group Full timeAs the Operations Manager, you're responsible for the organization's overall performance and culture. You'll act as the key account manager for your channel, handling all operational matters with client partners.Key Responsibilities:1. Organizational Development:Develop and implement strategies to optimize the structure and workflows of client services,...
-
operations manager for healthcare account
2 weeks ago
Taguig, National Capital Region, Philippines IOPEX Technologies Full timeResponsibilities:-Manages operations for Customer Service and Tech Support - Voice and Non- Voice-Perform weekly meetings with operations staff to discuss issues affecting business-Submit weekly operations report to client-Set operational goals, objectives and develops strategies to meet client metrics-Gather, review, and analyze reports, records, and data...
-
Operations Manager
2 weeks ago
Taguig, National Capital Region, Philippines Cognizant Full timeOperations Manager | P&C Insurance | Voice Account -- APPLY NOWBriefing, Execution & Involvement in day-to- day operation.People Management, Issues & conflict management.Capacity Management.Leads conference calls & interacts regularly with the counterpart in the US.Prioritizes workload and utilizes resources to develop performance standards.Establishes...